Support Board
Date/Time: Wed, 05 Mar 2025 02:29:15 +0000
1/10 intraday data missing
View Count: 662
| [2022-01-12 00:16:20] |
| tfh6252 - Posts: 20 |
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Upon updating to ver 2342, my Data/Trade Service credentials disappeared. I manually reentered the credentials, but am missing 1/9 & 1/10 data, and current intraday data (1/11) is 60+ minutes behind. I've deleted all data and did a full download, the problem still exists. Also, Can you verify I've entered proper credentials? Tom Hervert Date Time Of Last Edit: 2022-01-12 01:32:48
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| [2022-01-12 05:19:59] |
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You are using the new Rithmic connection and the instructions for this are here: Rithmic Trading Platform Service: Setup Instructions Regarding historical data, refer to: Rithmic Trading Platform Service: Rithmic Support Policy You just need to use the Denali Exchange Data Feed: Denali Exchange Data Feed We can help you with the set up. Just let us know. The cost is 10 USD plus the exchange fee per month. No we cannot tell this: Also, Can you verify I've entered proper credentials?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-12 05:31:25
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| [2022-01-12 15:39:29] |
| tfh6252 - Posts: 20 |
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Just so I understand, I've completed all steps required to configure the new connection, and am seeing no intraday or historical data in my charts. Is Denali Data Feed now required for intraday and historical data?
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| [2022-01-12 15:55:07] |
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Yes. This is explained here: Rithmic Trading Platform Service: Rithmic Support Policy (Rithmic Market Data and Support Policy) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-12 15:55:19
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| [2022-01-13 16:13:19] |
| tfh6252 - Posts: 20 |
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I'd like to enable the Denali Exchange Data Feed, nonprofessional, full CME, top of market data only.
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| [2022-01-13 16:17:53] |
| John - SC Support - Posts: 38380 |
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Follow these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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