Support Board
Date/Time: Wed, 05 Mar 2025 18:15:16 +0000
historical data
View Count: 487
| [2022-01-11 15:12:16] |
| User941978 - Posts: 8 |
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Hi i use rithmic (i know i don't support it anymore) but it worked without any problems since today. Now he doesn't load anything anymore and I don't know why. Can you find out in the message log whether it is due to rithmic? the error only occurred after I delete all data and download. |
| [2022-01-11 17:40:35] |
| John - SC Support - Posts: 38386 |
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Our servers are showing that you are using the old interface to Rithmic. The only solution is to use the new interface. To do this, first update to the latest release following these instructions: Software Download: Fast Update Then follow these instructions to connect to Rithmic using the new interface: Rithmic Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-14 15:40:45] |
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Please also be aware of the information here: Rithmic Trading Platform Service: Rithmic Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-14 15:40:54
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