Support Board
Date/Time: Wed, 05 Mar 2025 01:22:13 +0000
Direct log-in to SC without broker - no data feed
View Count: 548
| [2022-01-11 11:58:55] |
| User6929 - Posts: 5 |
|
I recently moved my money out of Infinity Futures and they shut down access to Sierra Charts via Infinity's applications. This morning, I'm trying to access SC directly in lieu of Infinity. Sierra Charts load but they are not receiving any exchange data. Charts are dead. I get message "Connection error message from service: TransAct WS Account login error -1(-1)" How to fix? Thanks. |
| [2022-01-11 14:59:33] |
| |
|
Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "Ok" And then translate the symbols in your Chartbooks and Sierra Chart. Refer to: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) This way you will have access to the Sierra Chart historical and delayed data: Delayed Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: