Support Board
Date/Time: Wed, 05 Mar 2025 04:19:07 +0000
Unable to download historical data feed from BATS (subscribed)
View Count: 558
| [2022-01-10 16:40:17] |
| MichaelPPTF - Posts: 69 |
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HD Request # 142 | Requesting Intraday data. Start date-time: 2021-12-03 12:48:42. Record interval: 0. Symbol: AAPL.bz | 2022-01-10 08:21:10.514 HD Request # 142 | Decompressing data. | 2022-01-10 08:21:10.577 HD Request # 141 | Requesting historical Daily data for AAPL.bz starting at 2021-09-30. SC External HD service. | 2022-01-10 08:21:10.657 HD Request # 142 | Receiving Intraday data for AAPL.bz starting at 2021-12-03 12:48:42.402000 | 2022-01-10 08:21:10.796 HD Request # 141 | Error downloading historical Daily data for AAPL.bz. Error: user is not authorized to execute query for one or more of the specified symbols | 2022-01-10 08:21:10.857 HD Request # 141 | Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for AAPL.bz | 2022-01-10 08:21:10.857 HD Request # 141 | Completion time: 1s | 2022-01-10 08:21:10.857 HD Request # 141 | Daily data download complete for AAPL.bz. Unique request ID: 153 | 2022-01-10 08:21:10.857 Removing historical data download ID 153. | 2022-01-10 08:21:10.857 |
| [2022-01-10 18:48:12] |
| John - SC Support - Posts: 38380 |
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First, we want you to update to the latest release by using these instructions: Software Download: Fast Update Then, follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-10 19:14:32] |
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We need to contact our data provider about this. We will do that. Definitely do update but that is not the issue. We do not need to see the Message Log beyond what you have already provided.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-10 19:15:13
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| [2022-01-10 19:52:34] |
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Our data provider has been contacted about this. When the data is authorized you will need to: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-10 19:52:47
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| [2022-01-18 05:05:18] |
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The authorization has been done. Follow the instructions in post #4 above.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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