Support Board
Date/Time: Wed, 05 Mar 2025 01:18:59 +0000
TPO profile chart
View Count: 508
| [2022-01-07 23:45:57] |
| Utilisateur708288 - Posts: 2 |
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Good evening, I want to use the TPO profile chat tool. but when I open the studies I receive a message which says: the service is not possible with my account. Can you help me to have access to this tool I thank you in advance |
| [2022-01-10 15:25:33] |
| John - SC Support - Posts: 38380 |
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It looks like you figured out what you needed to do, which is to be on the Advanced Package (Package 5, 11, or 12). But, we see you changed to Package 5, which then disabled your Denali Exchange Data Feed for the EUREX data. If you want to continue to get the real-time EUREX data, then you will want to be on Package 11, which will give you the Denali Exchange Data Feed and the Advanced Package. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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