Support Board
Date/Time: Tue, 04 Mar 2025 22:26:04 +0000
Hi
View Count: 531
| [2022-01-07 15:45:48] |
| User911964 - Posts: 7 |
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I have linked to my broker and signedup with denali package. am still seeing my charts delayed. See screenshot https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=59172 |
| [2022-01-07 18:18:52] |
| John - SC Support - Posts: 38379 |
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Make sure that the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. If you change it from No to Yes, then you need to select File >> Disconnect, followed by File >> Connect to Data Feed in order to start getting the real-time data. If it is already set to Yes, then we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-07 19:56:04] |
| User911964 - Posts: 7 |
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I figured it out. I needed to sign the data contract. its fine. I get realtime now
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