Support Board
Date/Time: Tue, 04 Mar 2025 22:14:55 +0000
Cancel my automatically renewal for package 11
View Count: 527
| [2022-01-06 19:15:13] |
| Ahou - Posts: 1 |
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Hi There, I can not find where to stop my auto-renewal package 11. It is supposed to get renewed on 02/04/2022. Please cancel this auto-renewal, and please let me know, about this change. I don't want to get charged on 02/04/2022. Thank you. |
| [2022-01-06 21:50:43] |
| John - SC Support - Posts: 38376 |
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You do not have any funds in your account and you are not setup for automatic payments, therefore your account will automatically expire on February 4, 2022. Note that the exchanges on the Denali Exchange Data Feed will not renew on February 1, 2022. So even though you can continue to use the system until February 4, you will not get any real-time data from our Denali feed after January 31. Given all of this, there is nothing further you need to do. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-07 02:20:17] |
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We disabled automatic renewals of the Service Package.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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