Support Board
Date/Time: Tue, 04 Mar 2025 21:41:24 +0000
live trading account not assigned
View Count: 449
| [2022-01-05 17:32:56] |
| User510286 - Posts: 1 |
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I'm getting delayed data, although I'm logging in with a live account. Please assign my live amp trading account.
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| [2022-01-05 17:44:08] |
| John - SC Support - Posts: 38369 |
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Everything on your account looks good and your Setup for the Denali data is good. Therefore, check to make sure that the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds is set to Yes. If it is not, then change it to Yes, and then select File >> Disconnect followed by File >> Connect to Data Feed. If this is already set to Yes, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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