Support Board
Date/Time: Tue, 04 Mar 2025 21:21:46 +0000
TETON order routing service - market data problem
View Count: 835
| [2022-01-05 08:20:59] |
| VolTrader73 - Posts: 136 |
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Hello. I migrated to the TETON service from Rithmic. I followed the steps to change the server settings. I have the green light indicator working (top left green bar in the main window) There is no market data. I want to translate current chart symbols also they are setup to Daneli with Rithmic. Searching for symbols I only get a strange list of CME symbols that have only the Emini SP500 and another future. Nothing else available (NQ or MNQ for example. The only symbol working is ESH22_FUT_CME and this is strange as with Rithmic and Daneli the symbol format was ESH22-CME which worked with Daneli and Rithmic bur also doesnt work. I try NQH22_FUT_CME and MNQH22_FUT_CME but they dont work. Please advise. Date Time Of Last Edit: 2022-01-05 11:24:51
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| [2022-01-05 12:04:46] |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings ---- Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-05 12:05:03
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| [2022-01-05 13:06:55] |
| VolTrader73 - Posts: 136 |
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I have followed all the instructions above by their order. The only symbols available in the CME right now are 1ES, ES , 3EMD and EuroDollar. Also available are some non defined futures such as OZWH22. That is it. I have also just sent you the message log for analysis. Before clearing the log I noticed it said something about alternative market data service not supported. Maybe this can help. Please advise. Date Time Of Last Edit: 2022-01-05 13:16:29
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| [2022-01-05 13:18:15] |
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We apologize, we just now realized you are running an older version. You must update. Instructions: Software Download: Fast Update You are seeing symbols which we use with the CME test environment. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-05 14:41:47
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| [2022-01-06 00:00:19] |
| VolTrader73 - Posts: 136 |
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That was the issue. Am getting data and execution is working as well. Thank you |
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