Support Board
Date/Time: Tue, 26 Nov 2024 04:21:59 +0000
Connection Issue (TT FIX)
View Count: 1192
| [2014-04-07 15:59:39] |
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I'm unable to connect to my TT account. The log doesn't really provide any helpful information for me. I enabled FIX logging but nothing appears. TT FIX: Connecting. | 2014-04-07 11:57:09 Starting the Price Feed session. Connecting to 66.150.104.21 port 10502... | 2014-04-07 11:57:09 The network socket is connected. | 2014-04-07 11:57:09 TT FIX Data: Sending the Logon message. | 2014-04-07 11:57:09 Socket closed. No error. | 2014-04-07 11:57:09 Socket has been shutdown and closed. | 2014-04-07 11:57:09 TT FIX Data: Socket connection was closed without any logout messages sent or received. | 2014-04-07 11:57:09 Disconnected from TT FIX Price Feed session. | 2014-04-07 11:57:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-04-07 11:57:09 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-04-07 11:57:09 TT FIX: Disconnected. | 2014-04-07 11:57:09 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-04-07 11:57:09 |
| [2014-04-07 16:29:25] |
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Most likely you do not have the correct settings in Global Settings >>Data/Trade Service Settings >> Price Feed/Orders. Refer to the set up instructions here: https://www.sierrachart.com/index.php?l=doc/TradingTechnologies.php#SetupInstructions If you need help with the settings you will need to contact your broker/trading service. It is also possible your computer's clock is not set correctly but you would be told that through a pop-up System Notification Message when you start Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-07 16:30:21
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| [2014-04-07 16:35:57] |
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I just reviewed that again and I have all the settings from my broker and entered them exactly as shown. So what are my next steps? I'm getting the same issue.
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| [2014-04-07 17:16:21] |
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You will need to contact your broker about this. Who is it? It is their responsibility to help with this. They have access to the server log files and they know what the Connection settings should be. It is impossible for us to help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-07 17:19:51] |
| Empty - Posts: 27 |
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I have contacted my broker. Surprised you know it's a socket error but beyond that you don't have any other information. Thanks |
| [2014-04-07 17:26:36] |
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What the Message Log indicates is the remote server is closing the connection after Logon, for a reason which we do not know. The only thing we can help with is to tell you to make sure your computer's clock is set accurately. Refer to help topic 38 here: http://www.sierrachart.com/index.php?l=doc/helpdetails38.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-07 17:31:21] |
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My clock is accurate. I reviewed those instructions. I receive no errors regarding that. Thanks.
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| [2014-04-07 17:53:56] |
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OK, please contact the broker. If they are not able to help you, let us know who they are.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-07 17:59:27] |
| Empty - Posts: 27 |
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The broker indicated that I can't be connected to Sierra Charts at the same time as I'm connected to another platform, which makes it not so useful. At least I know why it was not allowing a connection. Thanks. |
| [2014-04-07 18:16:18] |
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Yes. That makes sense.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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