Support Board
Date/Time: Wed, 05 Mar 2025 18:21:53 +0000
Market Data Symbols?
View Count: 593
| [2022-01-04 16:17:33] |
| User389752 - Posts: 6 |
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I'm trying to chart symbols from this page https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Indices but they don't seem to be working for me. Do I have the wrong data package? I'm currently subscribed to "Advanced + Denali Data Feed". Please advise.
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| [2022-01-04 17:22:47] |
| John - SC Support - Posts: 38386 |
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If you are not able to get data for the symbols listed at the link you gave us, then those symbols are not being made available from our data supplier for that data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-04 17:33:30] |
| User389752 - Posts: 6 |
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Is there a plan to get those symbols back? Or another source for these symbols/data?
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| [2022-01-05 05:12:17] |
| Sierra_Chart Engineering - Posts: 18663 |
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We see why there is a problem with these symbols. We will implement a solution by the end of the week.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-05 05:12:24
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| [2022-01-12 06:53:30] |
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This solution has now been implemented. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-12 16:11:50] |
| User389752 - Posts: 6 |
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This is still not working for me it seems. I have followed the instructions you provided to Update Symbol Settings but still I get "symbol not found" when I try to search for any of those symbols.
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| [2022-01-14 14:42:28] |
| Sierra_Chart Engineering - Posts: 18663 |
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We also needed to add specific symbol settings for these non-real-time symbols which is done. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-14 14:42:39
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