Home >> Support Board

Support Board

Date/Time: Tue, 26 Nov 2024 13:28:19 +0000

How to Post a Message for Support

FTSE 100 and CAC40 Futures with AMP/TTNet

View Count: 2860

[2014-04-07 10:50:30] #1 [Go To First Post]
User16114 - Posts: 153
When I duplicate a 30 minute chart and then change symbol to FDAX-201406-Eurex, the chart data appears. When I change the symbol to Z-201406-NYSE_Liffe (FTSE100) or jFCE-201406-NYSE_Liffe (CAC40), no chart data appears. I am using a package 5 SC instance with AMP/TTNet Trading Service and no other data subscription. My shortest chart periodicity is 30 minutes. What can I do to have 30 minute charts for FTSE100 and CAC40 futures?

[2014-04-07 18:12:10] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
When I duplicate a 30 minute chart and then change symbol to FDAX-201406-Eurex, the chart data appears. Refer to help topic 7: Http://www.sierrachart.com/index.php?l=doc/helpdetails7.html When I change the symbol to Z-201406-NYSE_Liffe (FTSE100) or jFCE-201406-NYSE_Liffe (CAC40), no chart data appears. Yes. We would expect that. Most likely these are unsupported by the trading service you are using. What can I do to have 30 minute charts for FTSE100 and CAC40 futures? Use the Sierra Chart Historical Data Service: https://www.sierrachart.com/index.php?l=doc/SierraChartHistoricalData.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-05-16 10:42:52] #3 [Go To First Post]
User13216 - Posts: 5
Re the FTSE100 underlying, Daily and Intraday.. I use IB, where the ticker used to be Z in TWS and Z-I-LIFFE in Sierra Chart. Now that ICE have taken over Liffe, this no longer works. The ticker Z still works in TWS, so is there a new ticker to use in Sierra Chart?

[2014-05-16 13:56:54] #4 [Go To First Post]
User24804 - Posts: 19
I'm having trouble with that too since the March changeover Tried all sorts of ways of entering tickers.

[2014-05-16 16:31:25] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will check on what the current symbol should be and update the Global Symbol Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-16 16:43:47

[2014-05-16 16:43:11] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the new symbol format: Z-######-LIFFE-GBP-1000 Update the Symbol Settings as explained here to get this symbol: http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps Only use this new format. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-05-16 16:55:05] #7 [Go To First Post]
User13216 - Posts: 5
Thank you. I need the Underlying Index ticker. That symbol format looks like one for Futures. (I tried it anyway, in File>Open>Intraday chart - using Z-201406-LIFFE-GBP-1000 and it came up Symbol is unknown)

[2014-05-16 17:35:19] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
For the cash FTSE use this symbol: Z-IND-LIFFE-GBP (I tried it anyway, in File>Open>Intraday chart - using Z-201406-LIFFE-GBP-1000 and it came up Symbol is unknown) You will need to contact Interactive Brokers about this and determine what the problem is. They probably will need to look at your TWS log file. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-05-16 18:36:33] #9 [Go To First Post]
User13216 - Posts: 5
Tried Z-IND-LIFFE-GBP for new Historical chart and for new Intraday chart (1-min). Result in both cases - a blank/empty chart window

To post a message in this thread, you need to log in with your Sierra Chart account: