Support Board
Date/Time: Tue, 04 Mar 2025 21:16:56 +0000
Can't connect to Rithmic for retrieving server list
View Count: 630
| [2022-01-03 19:16:49] |
| Ala - Posts: 8 |
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Hi everyone, I'm following the steps outlined here: Rithmic Trading Platform Service: Setup Instructions At the step where I choose Rithmic Direct - DTC and click OK to retrieve server list without providing credentials yet, SC disconencts and keeps attempting to reconnect without luck. Log is attached below. My plan is to use Rithmic for order routing, and Denali for data feed (my broker doesn't support Teton yet). Thank you. Software version: 2339 64-bit | 2022-01-03 19:09:35.987 Primary Thread ID: 51012 | 2022-01-03 19:09:35.987 Usage end date: 2022-07-07 | 2022-01-03 19:09:35.987 Enabled for: Advanced Features 2. | 2022-01-03 19:09:35.987 Enabled for: Sierra Chart Historical Data Service. | 2022-01-03 19:09:35.987 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-01-03 19:09:35.987 Enabled for: Delayed Denali Exchange Data Feed. | 2022-01-03 19:09:35.987 Enabled for exchange2: CME (Trading Account Required) | 2022-01-03 19:09:35.987 Enabled for exchange2: CBOT (Trading Account Required) | 2022-01-03 19:09:35.987 Enabled for exchange2: COMEX (Trading Account Required) | 2022-01-03 19:09:35.987 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-01-03 19:09:35.987 Enabled for exchange2: fairx_exchange.data | 2022-01-03 19:09:35.987 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-01-03 19:09:35.987 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-01-03 19:09:35.987 Custom symbol settings values: enabled | 2022-01-03 19:09:35.987 Chart Update Interval: 500 | 2022-01-03 19:09:35.987 Intraday Data Storage Time Unit: 1 | 2022-01-03 19:09:35.987 Time Zone: +00:00:00 (UTC+00) | 2022-01-03 19:09:35.987 2022-01-03 19:09:35 Local computer time in UTC | 2022-01-03 19:09:35.987 2022-01-03 19:09:35 Local computer time in SC Time Zone | 2022-01-03 19:09:35.987 2022-01-03 18:50:11 Server time in UTC | 2022-01-03 19:09:35.987 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-01-03 19:09:35.987 Program path: C:\SierraChart\ | 2022-01-03 19:09:35.987 Data Files path: C:\SierraChart\Data\ | 2022-01-03 19:09:35.987 OS Version Number: 10.0 | 2022-01-03 19:09:35.988 Locale Setting: C | 2022-01-03 19:09:35.988 DLLs: UserContributedStudies_64.dll | 2022-01-03 19:09:35.988 Allowed protected custom studies: | 2022-01-03 19:09:35.988 Rithmic Direct - DTC | Using server connection: | 2022-01-03 19:09:41.899 Rithmic Direct - DTC | Remote address is not set. | 2022-01-03 19:09:41.901 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-01-03 19:09:41.901 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-01-03 19:09:41.901 WSACleanup called. | 2022-01-03 19:09:41.909 DTC Client socket (0) | CloseSocket call. | 2022-01-03 19:09:41.910 Rithmic Direct - DTC | Disconnected. | 2022-01-03 19:09:41.910 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-01-03 19:09:41.910 Rithmic Direct - DTC | Using server connection: | 2022-01-03 19:09:45.907 Rithmic Direct - DTC | Remote address is not set. | 2022-01-03 19:09:45.910 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-01-03 19:09:45.910 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-01-03 19:09:45.910 WSACleanup called. | 2022-01-03 19:09:45.923 DTC Client socket (0) | CloseSocket call. | 2022-01-03 19:09:45.924 Rithmic Direct - DTC | Disconnected. | 2022-01-03 19:09:45.924 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-01-03 19:09:45.924 Rithmic Direct - DTC | Using server connection: | 2022-01-03 19:09:49.923 Rithmic Direct - DTC | Remote address is not set. | 2022-01-03 19:09:49.926 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-01-03 19:09:49.926 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-01-03 19:09:49.926 WSACleanup called. | 2022-01-03 19:09:49.939 DTC Client socket (0) | CloseSocket call. | 2022-01-03 19:09:49.939 Rithmic Direct - DTC | Disconnected. | 2022-01-03 19:09:49.939 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-01-03 19:09:49.939 Rithmic Direct - DTC | Using server connection: | 2022-01-03 19:09:53.940 Rithmic Direct - DTC | Remote address is not set. | 2022-01-03 19:09:53.943 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-01-03 19:09:53.943 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-01-03 19:09:53.943 WSACleanup called. | 2022-01-03 19:09:53.954 DTC Client socket (0) | CloseSocket call. | 2022-01-03 19:09:53.956 Rithmic Direct - DTC | Disconnected. | 2022-01-03 19:09:53.956 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-01-03 19:09:53.956 Rithmic Direct - DTC | Using server connection: | 2022-01-03 19:09:57.957 Rithmic Direct - DTC | Remote address is not set. | 2022-01-03 19:09:57.958 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-01-03 19:09:57.958 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-01-03 19:09:57.958 WSACleanup called. | 2022-01-03 19:09:57.970 DTC Client socket (0) | CloseSocket call. | 2022-01-03 19:09:57.970 Rithmic Direct - DTC | Disconnected. | 2022-01-03 19:09:57.970 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-01-03 19:09:57.971 Rithmic Direct - DTC | Using server connection: | 2022-01-03 19:10:01.970 Rithmic Direct - DTC | Remote address is not set. | 2022-01-03 19:10:01.972 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-01-03 19:10:01.972 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-01-03 19:10:01.972 WSACleanup called. | 2022-01-03 19:10:01.984 DTC Client socket (0) | CloseSocket call. | 2022-01-03 19:10:01.985 Rithmic Direct - DTC | Disconnected. | 2022-01-03 19:10:01.985 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-01-03 19:10:01.985 Rithmic Direct - DTC | Using server connection: | 2022-01-03 19:10:05.986 Rithmic Direct - DTC | Remote address is not set. | 2022-01-03 19:10:05.989 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-01-03 19:10:05.989 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-01-03 19:10:05.989 WSACleanup called. | 2022-01-03 19:10:06.002 DTC Client socket (0) | CloseSocket call. | 2022-01-03 19:10:06.005 Rithmic Direct - DTC | Disconnected. | 2022-01-03 19:10:06.005 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-01-03 19:10:06.005 Rithmic Direct - DTC | Using server connection: | 2022-01-03 19:10:10.000 Rithmic Direct - DTC | Remote address is not set. | 2022-01-03 19:10:10.003 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-01-03 19:10:10.003 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-01-03 19:10:10.003 WSACleanup called. | 2022-01-03 19:10:10.017 DTC Client socket (0) | CloseSocket call. | 2022-01-03 19:10:10.018 Rithmic Direct - DTC | Disconnected. | 2022-01-03 19:10:10.018 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-01-03 19:10:10.018 Rithmic Direct - DTC | Using server connection: | 2022-01-03 19:10:14.017 Rithmic Direct - DTC | Remote address is not set. | 2022-01-03 19:10:14.021 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-01-03 19:10:14.021 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-01-03 19:10:14.021 WSACleanup called. | 2022-01-03 19:10:14.031 DTC Client socket (0) | CloseSocket call. | 2022-01-03 19:10:14.031 Rithmic Direct - DTC | Disconnected. | 2022-01-03 19:10:14.031 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-01-03 19:10:14.031 File >> Disconnect selected. | 2022-01-03 19:10:14.444 DTC Client socket (0) | CloseSocket call. | 2022-01-03 19:10:14.444 Rithmic Direct - DTC | Disconnected. | 2022-01-03 19:10:14.444 |
| [2022-01-03 22:54:38] |
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Go back into Global Settings >> Data/Trade Service Settings and the list of Rithmic Servers should now be filled in and then you can choose one.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-03 22:54:46
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| [2022-01-04 05:29:50] |
| Ala - Posts: 8 |
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Thanks for your feedback! Now if my intent is to use rithmic purely for order routing only, and use denali for data feed, do I only input rithmic username and password for the Trading fields and skip it for the market data and historical data fields? |
| [2022-01-04 06:15:10] |
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Yes that does make sense.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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