Support Board
Date/Time: Tue, 04 Mar 2025 18:53:01 +0000
Reactivated account
View Count: 471
| [2021-12-31 15:06:52] |
| User409644 - Posts: 45 |
|
Good morning. I paid the usage fee to reactivate me service, but it is not connecting to the servers to provide data. I a not sure what I need to do. My old account was connected to transact futures, but then I needed to pay direct because they stopped providing sierra. What do I need to do to get up and running? |
| [2021-12-31 17:47:43] |
| John - SC Support - Posts: 38369 |
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Are you properly connected to your TransAct account? If you are unsure, then go through the instructions at the following link to ensure that you are properly connected: https://www.sierrachart.com/index.php?page=doc/TransAct.php#SetupInstructions If you are still having problems after this, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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