Support Board
Date/Time: Tue, 04 Mar 2025 18:24:00 +0000
Amp global not verified?
View Count: 521
| [2021-12-24 14:17:27] |
| brandoon95 - Posts: 1 |
|
Hello Sierra Charts support team, So I've been using Jigsaw and wanted to move over to Sierra because I think your software is better and has more data. I switched over from the CQG only feed from Amp global to the CQG denali feed. I already signed up for the Denali feed package 11 for 3 months, and connected my account to sierra charts but I am still not getting any Level 2 data. And its also saying account not verified on the sierra charts website I have provided a Log for sierra charts. any help would be great thank you very much hope you have a good Christmas and Happy New Year. Software version: 2337 64-bit | 2021-12-24 14:00:19.007 Primary Thread ID: 21964 | 2021-12-24 14:00:19.007 Usage end date: 2022-03-26 | 2021-12-24 14:00:19.007 Enabled for: Advanced Features 2. | 2021-12-24 14:00:19.007 Enabled for: Sierra Chart Historical Data Service. | 2021-12-24 14:00:19.007 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-12-24 14:00:19.007 Enabled for: Delayed Denali Exchange Data Feed. | 2021-12-24 14:00:19.007 Enabled for exchange2: CME | 2021-12-24 14:00:19.007 Enabled for exchange2: fairx_exchange.data | 2021-12-24 14:00:19.007 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-12-24 14:00:19.007 Current selected Data/Trading service: SC Data - All Services | 2021-12-24 14:00:19.007 Custom symbol settings values: enabled | 2021-12-24 14:00:19.007 Chart Update Interval: 500 | 2021-12-24 14:00:19.007 Intraday Data Storage Time Unit: 0 | 2021-12-24 14:00:19.007 Time Zone: +00:00:00 (UTC+00) | 2021-12-24 14:00:19.007 2021-12-24 14:00:19 Local computer time in UTC | 2021-12-24 14:00:19.007 2021-12-24 14:00:19 Local computer time in SC Time Zone | 2021-12-24 14:00:19.007 2021-12-24 13:10:00 Server time in UTC | 2021-12-24 14:00:19.007 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-12-24 14:00:19.007 Program path: C:\SierraChart\ | 2021-12-24 14:00:19.007 Data Files path: C:\SierraChart\Data\ | 2021-12-24 14:00:19.007 OS Version Number: 10.0 | 2021-12-24 14:00:19.007 Locale Setting: C | 2021-12-24 14:00:19.007 DLLs: UserContributedStudies_64.dll | 2021-12-24 14:00:19.007 Allowed protected custom studies: | 2021-12-24 14:00:19.007 File >> Disconnect selected. | 2021-12-24 14:00:31.869 SC Data - All Services | Waiting for socket receive thread to end | 2021-12-24 14:00:31.870 DTC Client socket (1) | CloseSocket call. | 2021-12-24 14:00:31.870 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-12-24 14:00:31.870 SC Data - All Services | Disconnected from the server. | 2021-12-24 14:00:31.870 SC Data - All Services | Disconnected. | 2021-12-24 14:00:31.870 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-12-24 14:00:31.922 DTC Client socket (1) | Closed. | 2021-12-24 14:00:31.922 SC Data - All Services | Connected to server complete. | 2021-12-24 14:00:35.251 Triggering next historical data download in queue. | 2021-12-24 14:00:35.252 Triggering next historical data download in queue. | 2021-12-24 14:00:35.252 Triggering next historical data download in queue. | 2021-12-24 14:00:35.252 Triggering next historical data download in queue. | 2021-12-24 14:00:35.252 No download requests in the queue to start downloads for. | 2021-12-24 14:00:35.252 No download requests in the queue to start downloads for. | 2021-12-24 14:00:35.252 No download requests in the queue to start downloads for. | 2021-12-24 14:00:35.252 No download requests in the queue to start downloads for. | 2021-12-24 14:00:35.253 Mapping ESH22-CME to ESH22. Service code: cme | 2021-12-24 14:00:35.254 SC Data - All Services | Starting real-time market data updates for: ESH22-CME (ESH22). ID: 1 Service code: cme | 2021-12-24 14:00:35.254 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10048 | 2021-12-24 14:00:35.254 SC Data - All Services | Requesting security definition data for: ESH22-CME (ESH22). ID: 1 | 2021-12-24 14:00:35.254 Added historical Intraday data request for ESH22-CME to the queue. | 2021-12-24 14:00:35.254 Intraday data recording state for symbol ESH22-CME is set to download 'Pending'. | 2021-12-24 14:00:35.254 Triggering next historical data download in queue. | 2021-12-24 14:00:35.254 Delaying start of download for ESH22-CME | 2021-12-24 14:00:35.257 Mapping NQH22-CME to NQH22. Service code: cme | 2021-12-24 14:00:35.258 SC Data - All Services | Starting real-time market data updates for: NQH22-CME (NQH22). ID: 2 Service code: cme | 2021-12-24 14:00:35.258 SC Data - All Services | Requesting security definition data for: NQH22-CME (NQH22). ID: 2 | 2021-12-24 14:00:35.258 Added historical Intraday data request for NQH22-CME to the queue. | 2021-12-24 14:00:35.258 Intraday data recording state for symbol NQH22-CME is set to download 'Pending'. | 2021-12-24 14:00:35.258 Triggering next historical data download in queue. | 2021-12-24 14:00:35.258 DTC Client socket (1) | Creating socket. | 2021-12-24 14:00:35.260 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-12-24 14:00:35.260 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2021-12-24 14:00:35.260 SC Data - All Services | Network connection to server complete. | 2021-12-24 14:00:35.312 SC Data - All Services | Starting socket receive thread. | 2021-12-24 14:00:35.312 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-12-24 14:00:35.313 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-12-24 14:00:35.373 SC Data - All Services | Sending logon request message. | 2021-12-24 14:00:35.373 SC Data - All Services | Received logon response. | 2021-12-24 14:00:36.152 SC Data - All Services | Server Name: SC Realtime Server. | 2021-12-24 14:00:36.152 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-12-24 14:00:36.152 SC Data - All Services | Successfully connected. | 2021-12-24 14:00:36.152 SC Data - All Services | Trading is not supported. | 2021-12-24 14:00:36.152 SC Data - All Services | Restarting real-time data updates for symbol: ESH22-CME -> ESH22 | 2021-12-24 14:00:36.152 SC Data - All Services | Restarting real-time data updates for symbol: NQH22-CME -> NQH22 | 2021-12-24 14:00:36.152 SC Data - All Services | Received security definition for symbol ESH22-CME | 2021-12-24 14:00:36.310 SC Data - All Services | Received security definition for symbol NQH22-CME | 2021-12-24 14:00:36.310 Requesting market depth updates for: ESH22-CME if supported. | 2021-12-24 14:00:40.253 Requesting market depth updates for: NQH22-CME if supported. | 2021-12-24 14:00:40.253 SC Data - All Services | Clearing market depth for ESH22-CME | 2021-12-24 14:00:40.408 SC Data - All Services | Clearing market depth for NQH22-CME | 2021-12-24 14:00:40.408 HD Request # 12 | Downloading Intraday chart data for ESH22-CME to the file ESH22-CME.scid. Service: cme | 2021-12-24 14:00:41.675 HD Request # 12 | Download start date-time: 2021-12-23 21:59:59.000000. File last date-time: 2021-12-23 21:59:59.702000 | 2021-12-24 14:00:41.676 HD Request # 12 | Using server: ds21.sierracharts.com port 10149 | 2021-12-24 14:00:41.676 Socket (2) | Creating socket. | 2021-12-24 14:00:41.676 Socket (2) | New receive buffer size: 5242880 | 2021-12-24 14:00:41.676 Socket (2) | Connecting to IP: 216.1.90.129. | 2021-12-24 14:00:41.676 HD Request # 12 | Setting DTC encoding to Binary VLS | 2021-12-24 14:00:41.782 HD Request # 12 | Sending historical data logon request message. | 2021-12-24 14:00:41.782 HD Request # 12 | Requesting Intraday data. Start date-time: 2021-12-23 21:59:59. Record interval: 0. Symbol: ESH22 | 2021-12-24 14:00:42.528 HD Request # 12 | Decompressing data. | 2021-12-24 14:00:42.578 HD Request # 12 | Receiving Intraday data for ESH22-CME starting at 2021-12-23 21:59:59.330000 | 2021-12-24 14:00:42.594 Socket (2) | CloseSocket call. | 2021-12-24 14:00:42.594 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-12-24 14:00:42.594 Historical data download thread signaled to stop. | 2021-12-24 14:00:42.594 HD Request # 12 | Received 2 Intraday data records from 2021-12-23 21:59:59.330000 to 2021-12-23 21:59:59.702000 (0.4 seconds) and wrote 0 records for ESH22-CME | 2021-12-24 14:00:42.594 HD Request # 12 | Add time&sales data | Remembered last file record date-time: 2021-12-23 21:59:59.702000 | 2021-12-24 14:00:42.594 HD Request # 12 | Completion time: 1s | 2021-12-24 14:00:42.594 HD Request # 12 | Intraday data download complete for ESH22-CME. Unique request ID: 12 | 2021-12-24 14:00:42.594 Removing historical data download ID 12. | 2021-12-24 14:00:42.594 Real-time Intraday chart data file updates started for ESH22-CME | 2021-12-24 14:00:42.594 Intraday chart data file opened for ESH22-CME | 2021-12-24 14:00:42.594 HD Request # 12 | Enabling Intraday chart updating for symbol. | 2021-12-24 14:00:42.594 Triggering next historical data download in queue. | 2021-12-24 14:00:42.594 HD Request # 13 | Downloading Intraday chart data for NQH22-CME to the file NQH22-CME.scid. Service: cme | 2021-12-24 14:00:42.594 HD Request # 13 | Download start date-time: 2021-12-23 21:59:59.000000. File last date-time: 2021-12-23 21:59:59.650000 | 2021-12-24 14:00:42.595 HD Request # 13 | Using server: ds23.sierracharts.com port 10150 | 2021-12-24 14:00:42.595 Socket (3) | Creating socket. | 2021-12-24 14:00:42.598 Socket (3) | New receive buffer size: 5242880 | 2021-12-24 14:00:42.598 Socket (3) | Connecting to IP: 216.1.90.130. | 2021-12-24 14:00:42.598 Socket (2) | Socket gracefully closed by remote side. | 2021-12-24 14:00:42.644 Socket (2) | Closed. | 2021-12-24 14:00:42.644 HD Request # 13 | Setting DTC encoding to Binary VLS | 2021-12-24 14:00:42.703 HD Request # 13 | Sending historical data logon request message. | 2021-12-24 14:00:42.703 HD Request # 13 | Requesting Intraday data. Start date-time: 2021-12-23 21:59:59. Record interval: 0. Symbol: NQH22 | 2021-12-24 14:00:43.206 HD Request # 13 | Decompressing data. | 2021-12-24 14:00:43.255 HD Request # 13 | Receiving Intraday data for NQH22-CME starting at 2021-12-23 21:59:59.000000 | 2021-12-24 14:00:43.256 Socket (3) | CloseSocket call. | 2021-12-24 14:00:43.256 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-12-24 14:00:43.256 Historical data download thread signaled to stop. | 2021-12-24 14:00:43.256 HD Request # 13 | Received 4 Intraday data records from 2021-12-23 21:59:59.000000 to 2021-12-23 21:59:59.650000 (0.7 seconds) and wrote 0 records for NQH22-CME | 2021-12-24 14:00:43.256 HD Request # 13 | Add time&sales data | Remembered last file record date-time: 2021-12-23 21:59:59.650000 | 2021-12-24 14:00:43.256 HD Request # 13 | Completion time: 1s | 2021-12-24 14:00:43.256 HD Request # 13 | Intraday data download complete for NQH22-CME. Unique request ID: 13 | 2021-12-24 14:00:43.256 Removing historical data download ID 13. | 2021-12-24 14:00:43.256 Real-time Intraday chart data file updates started for NQH22-CME | 2021-12-24 14:00:43.256 Intraday chart data file opened for NQH22-CME | 2021-12-24 14:00:43.256 HD Request # 13 | Enabling Intraday chart updating for symbol. | 2021-12-24 14:00:43.256 Triggering next historical data download in queue. | 2021-12-24 14:00:43.256 No download requests in the queue to start downloads for. | 2021-12-24 14:00:43.256 Socket (3) | Socket gracefully closed by remote side. | 2021-12-24 14:00:43.315 Socket (3) | Closed. | 2021-12-24 14:00:43.315 NQH22-CME #3 | Reloading chart. | 2021-12-24 14:01:40.368 NQH22-CME #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-12-24 14:01:40.369 SC Data - All Services | Waiting for socket receive thread to end | 2021-12-24 14:02:09.828 DTC Client socket (1) | CloseSocket call. | 2021-12-24 14:02:09.828 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-12-24 14:02:09.828 SC Data - All Services | Disconnected from the server. | 2021-12-24 14:02:09.828 SC Data - All Services | Disconnected. | 2021-12-24 14:02:09.828 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-12-24 14:02:09.878 DTC Client socket (1) | Closed. | 2021-12-24 14:02:09.878 SC Data - All Services | Disconnected. | 2021-12-24 14:02:10.243 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 6. | 2021-12-24 14:02:10.247 Current selected Data/Trading service: CQG WebAPI | 2021-12-24 14:02:10.247 Symbol settings MD5 received. Request ID: 6. | 2021-12-24 14:02:11.018 Requested symbol settings for service code cqg. Request ID: 7. | 2021-12-24 14:02:11.018 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-12-24 14:02:11.139 F.US.EPH22[M] #1 | Reloading chart. | 2021-12-24 14:02:11.253 F.US.EPH22[M] #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-12-24 14:02:11.254 F.US.ENQH22[M] #2 | Reloading chart. | 2021-12-24 14:02:11.260 F.US.ENQH22[M] #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-12-24 14:02:11.261 Mapping F.US.ENQH22 to NQH22. Service code: cme | 2021-12-24 14:02:11.751 Added historical Intraday data request for F.US.ENQH22 to the queue. | 2021-12-24 14:02:11.751 Intraday data recording state for symbol F.US.ENQH22 is set to download 'Pending'. | 2021-12-24 14:02:11.751 Triggering next historical data download in queue. | 2021-12-24 14:02:11.751 HD Request # 14 | Downloading Intraday chart data for F.US.ENQH22 to the file F.US.ENQH22.scid. Service: cme | 2021-12-24 14:02:11.754 HD Request # 14 | Download start date-time: 2021-12-23 21:59:59.000000. File last date-time: 2021-12-23 21:59:59.650000 | 2021-12-24 14:02:11.754 HD Request # 14 | Using server: ds21.sierracharts.com port 10149 | 2021-12-24 14:02:11.754 Socket (1) | Creating socket. | 2021-12-24 14:02:11.754 Socket (1) | New receive buffer size: 5242880 | 2021-12-24 14:02:11.754 Socket (1) | Connecting to IP: 216.1.90.129. | 2021-12-24 14:02:11.754 Mapping F.US.EPH22 to ESH22. Service code: cme | 2021-12-24 14:02:11.756 Added historical Intraday data request for F.US.EPH22 to the queue. | 2021-12-24 14:02:11.756 Intraday data recording state for symbol F.US.EPH22 is set to download 'Pending'. | 2021-12-24 14:02:11.756 Triggering next historical data download in queue. | 2021-12-24 14:02:11.756 HD Request # 14 | Setting DTC encoding to Binary VLS | 2021-12-24 14:02:11.883 HD Request # 14 | Sending historical data logon request message. | 2021-12-24 14:02:11.883 Symbol settings received. Request ID: 7. | 2021-12-24 14:02:12.175 HD Request # 14 | Requesting Intraday data. Start date-time: 2021-12-23 21:59:59. Record interval: 0. Symbol: NQH22 | 2021-12-24 14:02:12.385 HD Request # 14 | Decompressing data. | 2021-12-24 14:02:12.436 HD Request # 14 | Receiving Intraday data for F.US.ENQH22 starting at 2021-12-23 21:59:59.000000 | 2021-12-24 14:02:12.437 Socket (1) | CloseSocket call. | 2021-12-24 14:02:12.437 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-12-24 14:02:12.438 Historical data download thread signaled to stop. | 2021-12-24 14:02:12.438 HD Request # 14 | Received 4 Intraday data records from 2021-12-23 21:59:59.000000 to 2021-12-23 21:59:59.650000 (0.7 seconds) and wrote 0 records for F.US.ENQH22 | 2021-12-24 14:02:12.438 HD Request # 14 | Completion time: 1s | 2021-12-24 14:02:12.438 HD Request # 14 | Intraday data download complete for F.US.ENQH22. Unique request ID: 14 | 2021-12-24 14:02:12.438 Removing historical data download ID 14. | 2021-12-24 14:02:12.438 HD Request # 14 | Enabling Intraday chart updating for symbol. | 2021-12-24 14:02:12.438 Triggering next historical data download in queue. | 2021-12-24 14:02:12.438 Historical data for F.US.ENQH22 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2021-12-24 14:02:12.438 HD Request # 15 | Downloading Intraday chart data for F.US.EPH22 to the file F.US.EPH22.scid. Service: cme | 2021-12-24 14:02:12.438 HD Request # 15 | Download start date-time: 2021-12-23 21:59:59.000000. File last date-time: 2021-12-23 21:59:59.702000 | 2021-12-24 14:02:12.439 HD Request # 15 | Using server: ds23.sierracharts.com port 10150 | 2021-12-24 14:02:12.439 Socket (3) | Creating socket. | 2021-12-24 14:02:12.439 Socket (3) | New receive buffer size: 5242880 | 2021-12-24 14:02:12.439 Socket (3) | Connecting to IP: 216.1.90.130. | 2021-12-24 14:02:12.439 Socket (1) | Socket gracefully closed by remote side. | 2021-12-24 14:02:12.489 Socket (1) | Closed. | 2021-12-24 14:02:12.489 HD Request # 15 | Setting DTC encoding to Binary VLS | 2021-12-24 14:02:12.548 HD Request # 15 | Sending historical data logon request message. | 2021-12-24 14:02:12.548 HD Request # 15 | Requesting Intraday data. Start date-time: 2021-12-23 21:59:59. Record interval: 0. Symbol: ESH22 | 2021-12-24 14:02:13.051 HD Request # 15 | Decompressing data. | 2021-12-24 14:02:13.101 HD Request # 15 | Receiving Intraday data for F.US.EPH22 starting at 2021-12-23 21:59:59.330000 | 2021-12-24 14:02:13.102 Socket (3) | CloseSocket call. | 2021-12-24 14:02:13.102 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-12-24 14:02:13.102 Historical data download thread signaled to stop. | 2021-12-24 14:02:13.103 HD Request # 15 | Received 2 Intraday data records from 2021-12-23 21:59:59.330000 to 2021-12-23 21:59:59.702000 (0.4 seconds) and wrote 0 records for F.US.EPH22 | 2021-12-24 14:02:13.103 HD Request # 15 | Completion time: 1s | 2021-12-24 14:02:13.103 HD Request # 15 | Intraday data download complete for F.US.EPH22. Unique request ID: 15 | 2021-12-24 14:02:13.103 Removing historical data download ID 15. | 2021-12-24 14:02:13.103 HD Request # 15 | Enabling Intraday chart updating for symbol. | 2021-12-24 14:02:13.103 Triggering next historical data download in queue. | 2021-12-24 14:02:13.103 Historical data for F.US.EPH22 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2021-12-24 14:02:13.103 No download requests in the queue to start downloads for. | 2021-12-24 14:02:13.103 CQG WebAPI | Connecting to server api.cqg.com | 2021-12-24 14:02:13.127 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-12-24 14:02:13.127 Socket (3) | Socket gracefully closed by remote side. | 2021-12-24 14:02:13.156 Socket (3) | Closed. | 2021-12-24 14:02:13.156 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-12-24 14:02:13.205 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-12-24 14:02:13.205 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-12-24 14:02:13.205 CQG WebSocket | Opening WebSocket. | 2021-12-24 14:02:13.242 CQG WebSocket | Sending WebSocket handshake. | 2021-12-24 14:02:13.242 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-12-24 14:02:13.369 CQG WebSocket | Server header | Connection: upgrade | 2021-12-24 14:02:13.369 CQG WebSocket | Server header | Sec-WebSocket-Accept: 3KOlPchAUDWv7PiPmkJMxUkvA3M= | 2021-12-24 14:02:13.369 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-12-24 14:02:13.369 CQG WebSocket | Server header | Upgrade: websocket | 2021-12-24 14:02:13.369 CQG WebSocket | Server header | | 2021-12-24 14:02:13.369 CQG WebSocket | Web socket state is now open. | 2021-12-24 14:02:13.369 CQG WebAPI | WebSocket connected. | 2021-12-24 14:02:13.369 CQG WebAPI | Sending market data logon message. | 2021-12-24 14:02:13.369 CQG WebAPI | Base Time: 2021-12-19T08:57:13. 2021-12-19 08:57:13 | 2021-12-24 14:02:13.534 CQG WebAPI | Logon successful. Session Token = EFU4IeRUmXcgOkAq9dZaUw5S1B/iuYSdtOkjv8bd+sMBt+uwtdZ+VBB33v4Xd/x8VpOib3DcQQP | 2021-12-24 14:02:13.534 CQG WebAPI | Connected to server complete. | 2021-12-24 14:02:13.534 Triggering next historical data download in queue. | 2021-12-24 14:02:13.535 Triggering next historical data download in queue. | 2021-12-24 14:02:13.535 Triggering next historical data download in queue. | 2021-12-24 14:02:13.535 Triggering next historical data download in queue. | 2021-12-24 14:02:13.535 Updated verified funded futures trading account ending date to: 2022-01-23 14:02:13 | 2021-12-24 14:02:13.536 CQG WebAPI | Sending Trade Accounts request message. | 2021-12-24 14:02:13.536 No download requests in the queue to start downloads for. | 2021-12-24 14:02:13.536 No download requests in the queue to start downloads for. | 2021-12-24 14:02:13.536 No download requests in the queue to start downloads for. | 2021-12-24 14:02:13.536 No download requests in the queue to start downloads for. | 2021-12-24 14:02:13.536 CQG WebAPI | Brokerage name: AMP. Account Name: 138182 | 2021-12-24 14:02:13.621 Updated verified funded futures trading account ending date to: 2022-01-23 14:02:13 | 2021-12-24 14:02:13.621 CQG WebAPI | Sending collateral subscribe request. | 2021-12-24 14:02:13.621 Mapping F.US.ENQH22 to NQH22. Service code: cme | 2021-12-24 14:02:13.754 SC Data - All Services | Starting real-time market data updates for: F.US.ENQH22 (NQH22). ID: 1 Service code: cme | 2021-12-24 14:02:13.754 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 10048 | 2021-12-24 14:02:13.754 CQG WebAPI | Sending symbol resolution request for F.US.ENQH22. ID: 370931 | 2021-12-24 14:02:13.754 SC Data - All Services | Requesting security definition data for: F.US.ENQH22 (NQH22). ID: 1 | 2021-12-24 14:02:13.754 Added historical Intraday data request for F.US.ENQH22 to the queue. | 2021-12-24 14:02:13.754 Intraday data recording state for symbol F.US.ENQH22 is set to download 'Pending'. | 2021-12-24 14:02:13.754 Triggering next historical data download in queue. | 2021-12-24 14:02:13.754 Delaying start of download for F.US.ENQH22 | 2021-12-24 14:02:13.757 Mapping F.US.EPH22 to ESH22. Service code: cme | 2021-12-24 14:02:13.757 SC Data - All Services | Starting real-time market data updates for: F.US.EPH22 (ESH22). ID: 2 Service code: cme | 2021-12-24 14:02:13.757 CQG WebAPI | Sending symbol resolution request for F.US.EPH22. ID: 370932 | 2021-12-24 14:02:13.757 SC Data - All Services | Requesting security definition data for: F.US.EPH22 (ESH22). ID: 2 | 2021-12-24 14:02:13.757 Added historical Intraday data request for F.US.EPH22 to the queue. | 2021-12-24 14:02:13.757 Intraday data recording state for symbol F.US.EPH22 is set to download 'Pending'. | 2021-12-24 14:02:13.757 Triggering next historical data download in queue. | 2021-12-24 14:02:13.757 DTC Client socket (2) | Creating socket. | 2021-12-24 14:02:13.779 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-12-24 14:02:13.779 DTC Client socket (2) | Connecting to IP: 208.185.224.129. | 2021-12-24 14:02:13.779 CQG WebAPI | Received symbol resolution report for symbol F.US.ENQH22. Search Symbol: F.US.ENQH22. Request ID: 370931. Contract ID: 1. | 2021-12-24 14:02:13.790 CQG WebAPI | Received symbol resolution report for symbol F.US.EPH22. Search Symbol: F.US.EPH22. Request ID: 370932. Contract ID: 2. | 2021-12-24 14:02:13.795 SC Data - All Services | Network connection to server complete. | 2021-12-24 14:02:13.828 SC Data - All Services | Starting socket receive thread. | 2021-12-24 14:02:13.828 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-12-24 14:02:13.829 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-12-24 14:02:13.886 SC Data - All Services | Sending logon request message. | 2021-12-24 14:02:13.886 SC Data - All Services | Received logon response. | 2021-12-24 14:02:14.668 SC Data - All Services | Server Name: SC Realtime Server. | 2021-12-24 14:02:14.668 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-12-24 14:02:14.668 SC Data - All Services | Successfully connected. | 2021-12-24 14:02:14.668 SC Data - All Services | Trading is not supported. | 2021-12-24 14:02:14.668 SC Data - All Services | Restarting real-time data updates for symbol: F.US.ENQH22 -> NQH22 | 2021-12-24 14:02:14.668 SC Data - All Services | Restarting real-time data updates for symbol: F.US.EPH22 -> ESH22 | 2021-12-24 14:02:14.668 SC Data - All Services | Received security definition for symbol F.US.ENQH22 | 2021-12-24 14:02:14.824 SC Data - All Services | Received security definition for symbol F.US.EPH22 | 2021-12-24 14:02:14.824 CQG WebAPI | Sending positions subscribe request. RequestID: 370933 | 2021-12-24 14:02:16.535 CQG WebAPI | Sending orders subscribe request. RequestID: 370934 | 2021-12-24 14:02:16.535 Requesting market depth updates for: F.US.ENQH22 if supported. | 2021-12-24 14:02:18.532 Requesting market depth updates for: F.US.EPH22 if supported. | 2021-12-24 14:02:18.532 SC Data - All Services | Clearing market depth for F.US.ENQH22 | 2021-12-24 14:02:18.671 SC Data - All Services | Clearing market depth for F.US.EPH22 | 2021-12-24 14:02:18.671 HD Request # 16 | Downloading Intraday chart data for F.US.ENQH22 to the file F.US.ENQH22.scid. Service: cme | 2021-12-24 14:02:19.675 HD Request # 16 | Download start date-time: 2021-12-23 21:59:59.000000. File last date-time: 2021-12-23 21:59:59.650000 | 2021-12-24 14:02:19.676 HD Request # 16 | Using server: ds21.sierracharts.com port 10149 | 2021-12-24 14:02:19.676 Socket (3) | Creating socket. | 2021-12-24 14:02:19.676 Socket (3) | New receive buffer size: 5242880 | 2021-12-24 14:02:19.676 Socket (3) | Connecting to IP: 216.1.90.129. | 2021-12-24 14:02:19.676 HD Request # 16 | Setting DTC encoding to Binary VLS | 2021-12-24 14:02:19.786 HD Request # 16 | Sending historical data logon request message. | 2021-12-24 14:02:19.786 HD Request # 16 | Requesting Intraday data. Start date-time: 2021-12-23 21:59:59. Record interval: 0. Symbol: NQH22 | 2021-12-24 14:02:19.835 HD Request # 16 | Decompressing data. | 2021-12-24 14:02:19.883 HD Request # 16 | Receiving Intraday data for F.US.ENQH22 starting at 2021-12-23 21:59:59.000000 | 2021-12-24 14:02:19.884 Socket (3) | CloseSocket call. | 2021-12-24 14:02:19.884 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-12-24 14:02:19.884 Historical data download thread signaled to stop. | 2021-12-24 14:02:19.884 HD Request # 16 | Received 4 Intraday data records from 2021-12-23 21:59:59.000000 to 2021-12-23 21:59:59.650000 (0.7 seconds) and wrote 0 records for F.US.ENQH22 | 2021-12-24 14:02:19.884 HD Request # 16 | Add time&sales data | Remembered last file record date-time: 2021-12-23 21:59:59.650000 | 2021-12-24 14:02:19.885 HD Request # 16 | Completion time: 0s | 2021-12-24 14:02:19.885 HD Request # 16 | Intraday data download complete for F.US.ENQH22. Unique request ID: 16 | 2021-12-24 14:02:19.885 Removing historical data download ID 16. | 2021-12-24 14:02:19.885 Real-time Intraday chart data file updates started for F.US.ENQH22 | 2021-12-24 14:02:19.885 Intraday chart data file opened for F.US.ENQH22 | 2021-12-24 14:02:19.885 HD Request # 16 | Enabling Intraday chart updating for symbol. | 2021-12-24 14:02:19.885 Triggering next historical data download in queue. | 2021-12-24 14:02:19.885 HD Request # 17 | Downloading Intraday chart data for F.US.EPH22 to the file F.US.EPH22.scid. Service: cme | 2021-12-24 14:02:19.885 HD Request # 17 | Download start date-time: 2021-12-23 21:59:59.000000. File last date-time: 2021-12-23 21:59:59.702000 | 2021-12-24 14:02:19.885 HD Request # 17 | Using server: ds23.sierracharts.com port 10150 | 2021-12-24 14:02:19.885 Socket (4) | Creating socket. | 2021-12-24 14:02:19.885 Socket (4) | New receive buffer size: 5242880 | 2021-12-24 14:02:19.885 Socket (4) | Connecting to IP: 216.1.90.130. | 2021-12-24 14:02:19.885 Socket (3) | Socket gracefully closed by remote side. | 2021-12-24 14:02:19.933 Socket (3) | Closed. | 2021-12-24 14:02:19.934 HD Request # 17 | Setting DTC encoding to Binary VLS | 2021-12-24 14:02:19.998 HD Request # 17 | Sending historical data logon request message. | 2021-12-24 14:02:19.998 HD Request # 17 | Requesting Intraday data. Start date-time: 2021-12-23 21:59:59. Record interval: 0. Symbol: ESH22 | 2021-12-24 14:02:20.052 HD Request # 17 | Decompressing data. | 2021-12-24 14:02:20.100 HD Request # 17 | Receiving Intraday data for F.US.EPH22 starting at 2021-12-23 21:59:59.330000 | 2021-12-24 14:02:20.101 Socket (4) | CloseSocket call. | 2021-12-24 14:02:20.101 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-12-24 14:02:20.102 Historical data download thread signaled to stop. | 2021-12-24 14:02:20.102 HD Request # 17 | Received 2 Intraday data records from 2021-12-23 21:59:59.330000 to 2021-12-23 21:59:59.702000 (0.4 seconds) and wrote 0 records for F.US.EPH22 | 2021-12-24 14:02:20.102 HD Request # 17 | Add time&sales data | Remembered last file record date-time: 2021-12-23 21:59:59.702000 | 2021-12-24 14:02:20.102 HD Request # 17 | Completion time: 1s | 2021-12-24 14:02:20.102 HD Request # 17 | Intraday data download complete for F.US.EPH22. Unique request ID: 17 | 2021-12-24 14:02:20.102 Removing historical data download ID 17. | 2021-12-24 14:02:20.102 Real-time Intraday chart data file updates started for F.US.EPH22 | 2021-12-24 14:02:20.102 Intraday chart data file opened for F.US.EPH22 | 2021-12-24 14:02:20.102 HD Request # 17 | Enabling Intraday chart updating for symbol. | 2021-12-24 14:02:20.102 Triggering next historical data download in queue. | 2021-12-24 14:02:20.102 No download requests in the queue to start downloads for. | 2021-12-24 14:02:20.103 Socket (4) | Socket gracefully closed by remote side. | 2021-12-24 14:02:20.156 Socket (4) | Closed. | 2021-12-24 14:02:20.156 |
 unknown.png / V - Attached On 2021-12-24 14:16:15 UTC - Size: 5.36 KB - 137 views Attachment Deleted. |
| [2021-12-24 16:19:30] |
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Everything looks good in the Message Log. The data is coming from the Denali data feed. The markets are closed today but you should still see market depth data. Check the market depth window for the market depth: File Menu: Open Market Depth Window (File) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-24 16:19:55
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