Support Board
Date/Time: Tue, 04 Mar 2025 18:13:06 +0000
Issue with chart book set up
View Count: 542
| [2021-12-21 15:08:34] |
| TTK100 - Posts: 1 |
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Hi I saved my chart book after renewing credit usage to continue with data and account services however my chart book and chart set up has completely gone. It has taken a long time to define my setting and customize my studies - is there anything g that can be done to assist from your side? |
| [2021-12-21 16:37:27] |
| John - SC Support - Posts: 38369 |
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We certainly do not know what would have happened to your chartbook, but there are backups made. Refer to the following for how to access a backup copy of your chartbook: Chartbooks (Workspaces): Accessing a Backup Chartbook File For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-23 17:08:41] |
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Also, make sure the symbols of the charts are set correctly. Refer to: Data/Trading Service Connection and Symbol Issues: 1.3. Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-23 17:09:08
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