Support Board
Date/Time: Tue, 04 Mar 2025 14:47:27 +0000
Charts frozen
View Count: 447
| [2021-12-20 09:13:10] |
| User567477 - Posts: 6 |
|
Transact changed my account number and the charts have not worked since. I have entered my details and new account number under Global Settings>Data/Trade Service settings but the charts are still frozen. Any ideas please?
|
| [2021-12-20 12:06:33] |
| |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: