Support Board
Date/Time: Tue, 04 Mar 2025 15:04:39 +0000
still open trade after I flatten positions
View Count: 610
| [2021-12-17 16:58:52] |
| User340373 - Posts: 8 |
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Dears, I have found out that when I open a trade and then flatten positions, this trade still remain openned in trading activity log. Then I open new trade and try to close it in profit or loss but it reflects the previous open order and not the new one. I tried to check with AMP futures and they told me that I was flat with no positions, but in SC plaftorm there was still open active trade in trading activity log. It may be some glitch on the plaftom. please advice what to do. thank you, https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=58440 in time I am posting this ticket, I am open one position although I flatten or cancel all |
| [2021-12-17 19:08:45] |
| John - SC Support - Posts: 38341 |
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You are missing an order fill that would normally have closed out the one order. Refer to the following: Trade Activity Log: Missing Order Fills from Trade Activity Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-17 19:59:44] |
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First refer to: Trade Activity Log: Understanding and Setting the Start Date-Time for a Trades List (Understanding and Setting the Start Date-Time for a Trades List) And then refer to the section here regarding missing fills: Trade Activity Log: Missing Order Fills from Trade Activity Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-17 20:00:05
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