Support Board
Date/Time: Tue, 04 Mar 2025 14:56:11 +0000
Issue: Chart data and profile issues on continuous CL contract rollover
View Count: 550
| [2021-12-16 14:00:54] |
| User21243 - Posts: 48 |
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Never had this happen before. Have it set on continuous contract volume based rollover. Chart data and profiles were fine before rolling it over see pic "1_before" After rolling it over: 12/15 was last correct date on chart and profiles New dates of 11/4- 12/15 are being added to the chart (after the correct 12/15 day) without profiles and all additional data is being combined into one profile on right. -- See pic " 1_after2. Same thing is happening on my other cl RTH chart. 12/15 last correct day and new days of 12/1 - 12/15 are being added to it -- profile combined on the right -- see pic "1_after3" Tried deleting and re-downloading data (12/13 - current), and then all of RTH chart data range history and the issue is still happening. My ETH cl charts (also continuous volume based rollover) are fine. Thanks. |
 1_before.png / V - Attached On 2021-12-16 13:58:52 UTC - Size: 32.74 KB - 147 views 1_after2.png / V - Attached On 2021-12-16 13:59:09 UTC - Size: 153.85 KB - 149 views 1_after3.png / V - Attached On 2021-12-16 13:59:18 UTC - Size: 86.63 KB - 145 views |
| [2021-12-16 14:49:45] |
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We are not observing any issue ourselves: https://www.sierrachart.com/image.php?Image=1639666156148.png Follow the instructions here and re-download the data for the last 3 contract months: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-16 15:12:08] |
| User21243 - Posts: 48 |
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Redid something last week and added a new sub instance, and somehow had "Use Custom Symbol Settings Values" checked. Unchecked it and deleted last 3 contract month data and now it's all good. Thanks. |
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