Support Board
Date/Time: Tue, 26 Nov 2024 04:52:26 +0000
Historical Data
View Count: 1340
| [2014-04-04 13:21:09] |
| User34532 - Posts: 5 |
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Hello, We are having problems downloading historical data for the 'XAUUSD (Gold/US Dollar)' on daily base or longer. We tried to alter the date via 'edit - adjust data / delete all data and download'. In the window 'last date and time to adjust' the date is set on 26/02/2014. We've altered this date to the date of today but the system doesn't change it. Please assistance to solve the problem. Thank you. Best regards, W.I. |
| [2014-04-04 16:42:13] |
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Restart Sierra Chart. Open the XAUUSD chart. Select Edit >> All Data and Download. Post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-04 18:47:14] |
| User34532 - Posts: 5 |
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Dear, This handling does not give any result! Best regards, Walter |
| [2014-04-04 19:52:38] |
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So you are not seeing the Message Log? Or the chart is blank? If the chart is blank we need to see what the Message Log says so we can understand the problem. Please provide the Message Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-04-07 09:20:28] |
| User34532 - Posts: 5 |
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Software version: 1109 | 2014-04-07 11:19:34 Usage end date: 2015-01-23 | 2014-04-07 11:19:34 Enabled for: Sierra Chart Historical Data Service. | 2014-04-07 11:19:34 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-04-07 11:19:34 Active service: SC Forex Data (FXCM) | 2014-04-07 11:19:34 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-04-07 11:19:34 2014-04-07 11:19:34 Local computer clock time | 2014-04-07 11:19:34 2014-04-07 09:19:34 GMT time | 2014-04-07 11:19:34 2014-04-07 11:19:34 Time zone adjusted time | 2014-04-07 11:19:34 Time difference to server time: 1 seconds. | 2014-04-07 11:19:34 Program path: C:\SierraChart\ | 2014-04-07 11:19:34 Data Files path: C:\SierraChart\Data\ | 2014-04-07 11:19:34 OS Version Number: 6.1 | 2014-04-07 11:19:34 Checking for new symbol settings for scfxcm | 2014-04-07 11:19:34 Symbol settings are up-to-date for scfxcm | 2014-04-07 11:19:34 SC Forex Data (FXCM): Connecting to the server ds3.sierracharts.com. Port 443 | 2014-04-07 11:19:39 Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-04-07 11:19:39 The network socket is connected. | 2014-04-07 11:19:39 SC Forex Data (FXCM): Connected to server. | 2014-04-07 11:19:39 SC Forex Data (FXCM): Sending logon request message. | 2014-04-07 11:19:39 SC Forex Data (FXCM) Server Info - Server Name: . Server Version: . Provider Name: . | 2014-04-07 11:19:39 SC Forex Data (FXCM) - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-04-07 11:19:39 SC Forex Data (FXCM) - Successfully connected. | 2014-04-07 11:19:39 SC Forex Data (FXCM) - Starting real-time market data updates for: XAUUSD | 2014-04-07 11:19:47 HD Request # 2 - Downloading Historical Daily chart data for XAUUSD. Starting date: 2014-02-25. Service: statscalc | 2014-04-07 11:19:47 HD Request # 2 - Using server: ds5.sierracharts.com port 10149 | 2014-04-07 11:19:47 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-04-07 11:19:47 The network socket is connected. | 2014-04-07 11:19:47 HD Request # 2 - Sending historical data logon request message. | 2014-04-07 11:19:47 HD Request # 2 - Requesting historical Daily data starting at 2014-02-25. | 2014-04-07 11:19:47 Socket has been shutdown and closed. | 2014-04-07 11:19:47 HD Request # 2 - Error downloading historical Daily data for XAUUSD. Historical data file not available for symbol. | 2014-04-07 11:19:47 The network socket for historical data has been closed. | 2014-04-07 11:19:47 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for XAUUSD | 2014-04-07 11:19:47 HD Request # 2 - Daily download COMPLETE for XAUUSD | 2014-04-07 11:19:47 HD Request # 3 - Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2014-04-07 11:19:47 HD Request # 3 - Download start Date-Time: 2014-04-07 11:13:07.0 | 2014-04-07 11:19:47 HD Request # 3 - Using server: ds4.sierracharts.com port 10149 | 2014-04-07 11:19:47 Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-04-07 11:19:47 The network socket is connected. | 2014-04-07 11:19:47 HD Request # 3 - Sending historical data logon request message. | 2014-04-07 11:19:47 HD Request # 3 - Requesting Intraday data. Max. days to return: 186. Start Date-Time: 2014-04-07 09:13:07. Record interval: 1 | 2014-04-07 11:19:48 HD Request # 3 - Decompressing data. | 2014-04-07 11:19:49 HD Request # 3 - Receiving Intraday data for XAUUSD starting at 2014-04-07 11:13:07 | 2014-04-07 11:19:49 HD Request # 3 - Timestamp of first Intraday data file record written: 2014-04-07 11:13:07 | 2014-04-07 11:19:49 Socket has been shutdown and closed. | 2014-04-07 11:19:49 The network socket for historical data has been closed. | 2014-04-07 11:19:49 HD Request # 3 - Received 88 records from 2014-04-07 11:13:07 to 2014-04-07 11:18:46 (5.7 minutes) and wrote 88 records for XAUUSD | 2014-04-07 11:19:49 HD Request # 3 - Intraday download COMPLETE for XAUUSD | 2014-04-07 11:19:49 Real-time Intraday chart data file updates started for XAUUSD | 2014-04-07 11:19:49 |
| [2014-04-07 18:13:34] |
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There is something wrong with the Global Symbol settings in your copy of Sierra Chart. Perform a Full Reset of the Symbol Settings as explained here: https://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps After this is done, Go to the daily chart and select Edit >>Delete All Data and Download Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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