Support Board
Date/Time: Tue, 04 Mar 2025 12:32:15 +0000
MCL Missing Data
View Count: 600
| [2021-12-10 16:34:05] |
| User75002 - Posts: 117 |
|
I am missing data on MCL. I have performed "delete all data download" and did not help. The intraday data is only going back to July 11, 2021. See screenshot for the daily/weekly/monthly chart that loads. Price is skewed. I am not noticing issues with any other assets. https://www.sierrachart.com/image.php?Image=1639153971983.png thanks Date Time Of Last Edit: 2021-12-10 16:34:43
|
| [2021-12-10 18:23:58] |
| John - SC Support - Posts: 38341 |
|
July 12, 2021 is when the Micro Crude Oil started trading, so what you are seeing is all there is. We do not know what you are referencing when you say the price is skewed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-10 19:19:01] |
| User75002 - Posts: 117 |
|
John, thanks. When looking at the daily chart, there are prices showing up to $11,000 with a single candle showing for March 4, 2020. So when I view anything on daily or above, the chart is out of range because it is zoomed out to include the $11,000 price point. If you look at the chart linked, you can see a bunch of dots/dashes. If I look at the data folder, I see .dly files going back older than July of this year. Looking inside a file from 2019, I see values like: Date, Open, High, Low, Close, Volume, OpenInterest 2020/10/30, 1058400.00000000, 1058400.00000000, 1058400.00000000, 1058400.00000000, 0, 0 Looking at another platform, it shows sporadic data older than July 2021, but the chart doesn't drop focus from the current price range of approx 85 to 61. When I switch to daily, weekly, monthly, SC is zooming out to include the high price data. |
| [2021-12-10 19:23:42] |
| User75002 - Posts: 117 |
|
I was able to force the scale settings to not include the higher price data from before the contract started in July and am able to work around this for now.
|
| [2021-12-10 20:24:45] |
| |
|
We are checking.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-10 21:36:07] |
| |
|
We have identified the problem. We are contacting our data provider about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: