Support Board
Date/Time: Tue, 04 Mar 2025 10:13:28 +0000
I dont have access
View Count: 462
| [2021-12-09 01:16:45] |
| Sahar Samadi - Posts: 4 |
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i cant open chartbook it says cant get connected meanwhile i have the best internet all it says did I purchase a wrong package? i paid for 6 months a while ago have not been able to use anything should I get a new package? can you please look into my account |
| [2021-12-09 09:46:45] |
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In your case we see Sierra Chart is set to use Interactive Brokers. Is that the service you want to use?: Interactive Brokers Trading Service For now set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "Ok" And then translate the symbols in your Chartbooks and Sierra Chart: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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