Support Board
Date/Time: Wed, 19 Mar 2025 03:32:47 +0000
Delayed Data
View Count: 518
| [2021-12-06 16:26:13] |
| Ricardo Zurek - Posts: 18 |
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Hi, I use Denali feed and I am receiving delayed data for the ES and CL. How do I fix this? I have tried to disconnect and reconnect several times but is doesn´t seem to work.
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| [2021-12-06 18:30:38] |
| John - SC Support - Posts: 38782 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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