Support Board
Date/Time: Wed, 19 Mar 2025 01:22:44 +0000
Getting delayed data
View Count: 682
| [2021-12-02 21:40:18] |
| mulayam singh yadav - Posts: 9 |
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Hi I am getting delayed data from Sierrachart I have package 12 with CME non-professional data. I know that I have to go to this link Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services and connect to my data feed for a few seconds to get the live data but what would I connect to I use your live data feed and I have an AMP broker account and if I chose SC/TT futures order routing service it says trading account not assigned and if i connect to SC all data feed i get delayed data please help. Thank You |
| [2021-12-02 23:53:43] |
| John - SC Support - Posts: 38782 |
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What order routing service are you setup to use with AMP (it should be either CQG or Rithmic)? Once we know this, we can point you to the proper instructions. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-03 00:00:13] |
| mulayam singh yadav - Posts: 9 |
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I am not set up for any data with them I have service package 12 (Service Package Enabled For Renewal:12 - Advanced MBO + Denali Data Feed (Monthly)) and have paid 31 dollars for the exchange fee as well do I still need to get extra data from AMP. Please advise. Thank You |
| [2021-12-03 15:01:00] |
| John - SC Support - Posts: 38782 |
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The problem is that you have activated a Non-Professional exchange for the CME Group and the CME Group has a rule that in order to qualify for the non-professional exchange fee, you need to have a live, funded, futures trading account that you can connect to at least once a month for verification purposes. Therefore, you need to connect to your AMP account in order to "authorize" the non-professional exchange that you activated. If you let us know what order routing service you are setup to use with AMP, then we can point you to the proper instructions in order to make the connection (again, it should be either CQG or Rithmic for your order routing). You do not need to get any data from CQG or Rithmic, you are just proving that you have a valid trading account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-03 16:58:02] |
| mulayam singh yadav - Posts: 9 |
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Hi, I believe it's Rithmic as last time I was using Rithmic data feed from AMP to put my orders. Thank you |
| [2021-12-03 18:05:47] |
| John - SC Support - Posts: 38782 |
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For Rithmic, you need to follow the Setup Instructions at the following link to connect your Sierra Chart to your Rithmic account: Rithmic Trading Platform Service: Setup Instructions If you do not want to stay connected to your Rithmic account at all times, then refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-03 20:12:21] |
| mulayam singh yadav - Posts: 9 |
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Hi So whenever i try to login to Rithmic it says Login Error as i don't have live access to their data. Thank you |
| [2021-12-03 21:17:09] |
| John - SC Support - Posts: 38782 |
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You do not need their data. But, you do need to be able to login to your Rithmic account in order to qualify for the non-professional CME Group exchange fees. What exactly is the error you are getting? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-03 21:24:43] |
| mulayam singh yadav - Posts: 9 |
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I am getting this error Service Connection Error Connection error message from service: Rithmic Trading| Logon error received from server | Dated -Time :2021-12-03 16:21:29 |
| [2021-12-03 21:31:56] |
| John - SC Support - Posts: 38782 |
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That message means that either your Username or Password as you entered them in the Data/Trade Service Settings Window is incorrect. Double-check what you entered and try again. If it still does not work, then you would need to check with your broker to verify that you still have the correct account information, or update the password with them so you know for sure what it is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-03 22:08:39] |
| mulayam singh yadav - Posts: 9 |
|
Hi I have the email from the AMP with the login credential so it's correct as i am copy and pasting and how would i ask AMP to reset the password as I have stopped the data feed from then and got data service from Sierrachart. Thank You |
| [2021-12-03 23:27:28] |
| John - SC Support - Posts: 38782 |
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If you just stopped the data feed from Rithmic, then you would still be setup to trade through Rithmic. But, if you closed the entire account, then you would not have a way to verify your non-professional status. The question at this point is whether you still have an account with AMP or not? If you do, then start with them and ensure you are still setup with Rithmic for trading or not. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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