Support Board
Date/Time: Tue, 04 Mar 2025 06:59:46 +0000
SC not responding
View Count: 556
| [2021-11-28 14:39:01] |
| PlainCheesePizza - Posts: 17 |
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Hello this weekend my SC has been very sluggish and constantly trying to re download historical data which then sends the program into a not responding state constantly. Is there some kind of Maintenace going on? I attached a log where I think I caught most of it
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 SC_Log_11-28.txt - Attached On 2021-11-28 14:37:52 UTC - Size: 64.27 KB - 246 views Attachment Deleted. |
| [2021-11-28 14:51:52] |
| PlainCheesePizza - Posts: 17 |
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Here is another log from a restart of SC...it was completely locked up the entire time until I was able to execute a disconnect
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| SC_Log_v2.txt - Attached On 2021-11-28 14:51:43 UTC - Size: 205.83 KB - 269 views |
| [2021-11-28 16:16:59] |
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Transact is frequently disconnecting you: TransAct WS | Received disconnect message on Orders connection. | 2021-11-28 08:31:37.963 Connection to the external service has been lost. | 2021-11-28 08:31:37.963 This is not something we can control but what we recommend you do is select File >> Disconnect to prevent further re-connections. However, a reconnection should not be causing any performance issue and if you are seeing that, you need to look at what the cause is. All of the known causes are here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often For the best connectivity and to avoid any connectivity issues over the weekend, use this service: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-28 16:18:09
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| [2021-11-28 16:38:56] |
| PlainCheesePizza - Posts: 17 |
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I fired up a different chart book and had no issues...do you see anything in that log that would indicate a setting on I have on a particular chart is mis configured ?
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| [2021-11-28 16:49:12] |
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It is not possible for us to determine something like that from the Message Log.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-28 16:49:17
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