Support Board
Date/Time: Tue, 04 Mar 2025 12:04:28 +0000
Connection error message from Service: CQG WebAPI Logon Unsucessful
View Count: 750
| [2021-11-26 21:41:11] |
| User316842 - Posts: 5 |
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Restarted my SC account after 5 months, now when I login I get error above, also saying: Server Message: Your login is disabled. Contact your FCM. +++ Just want to do sim trading and this blocks me, please help. |
Attachment Deleted.  SC Error.png / V - Attached On 2021-11-26 21:40:49 UTC - Size: 7 KB - 153 views |
| [2021-11-26 22:04:31] |
| Sierra_Chart Engineering - Posts: 18641 |
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For simulated trading you need to use this service: Simulated Futures Trading Service Instructions are on that page. You will want to use the delayed service and there is no additional cost. You cannot use CQG. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-26 22:23:10
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| [2021-12-10 00:37:21] |
| User316842 - Posts: 5 |
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Still getting same error as before whether or not I select sim trading. Please respond on how to get around that error?
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| Screenshot 2021-12-09 163621.png / V - Attached On 2021-12-10 00:36:41 UTC - Size: 8.75 KB - 144 views Attachment Deleted. |
| [2021-12-10 00:50:37] |
| User316842 - Posts: 5 |
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Sent the message log in from SC
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| [2021-12-10 15:54:45] |
| John - SC Support - Posts: 38341 |
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What we are trying to tell you is that you will need to change your Service settings in Global Settings >> Data/Trade Service Settings to remove CQG and select a different service. The easiest way to do this is to use the Simulated Futures Trading Service that we offer. If you follow the instructions for this service, then you will get your service changed as you need. The instructions can be found here: Simulated Futures Trading Service: Setup Instructions The other option is to change the setting for Global Settings >> Data/Trade Service Settings >> Current Selected Service to SC Data - All Services and then you will be using the Simulation Mode built-into Sierra Chart. Refer to the following for more information: Trade Simulation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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