Support Board
Date/Time: Thu, 28 Nov 2024 13:49:34 +0000
15 day free trial
View Count: 869
| [2021-11-25 13:00:29] |
| ThaGudiist - Posts: 6 |
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This is my first time using the Sierra chart but my free trial is expired. Can you help me out?
Date Time Of Last Edit: 2021-11-25 13:03:52
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| [2021-11-25 14:23:48] |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-05 10:56:08] |
| ThaGudiist - Posts: 6 |
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Hey, why do I keep seeing "Your evaluation package period of package 12 will end in 12 days?" I've paid for package 11 and Denali Exchange costs.
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 Screenshot (134).png / V - Attached On 2022-05-05 10:51:39 UTC - Size: 124.31 KB - 145 views |
| [2022-05-05 12:15:11] |
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Your account is set to evaluate service package 12: Current Service Package: 11 (Evaluating Package 12 until 2022-05-16)
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-05 13:40:33] |
| ThaGudiist - Posts: 6 |
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What happens when it eventually ends?
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| [2022-05-05 14:20:03] |
| John - SC Support - Posts: 36350 |
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When your evaluation time for Package 12 ends, then you will not have access to the Package 12 options. Package 12 gives you access to the Market by Order data. Refer to the information at the following link for the differences in the packages: Description of Service Packages and Pricing: Packages For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-05 14:28:57] |
| ThaGudiist - Posts: 6 |
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Sorry but what of the package 11 I paid for? Will it expire too?
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| [2022-05-05 15:23:49] |
| John - SC Support - Posts: 36350 |
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Your package 11 expires on July 4, 2022. Right now, you do not have a package set to automatically renew to. If you want to have your account continue uninterrupted, then you will want to select a package for renewal. You can do this at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#ServicePackage For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-15 17:04:35] |
| ThaGudiist - Posts: 6 |
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Hey John, what does ''I do not qualify as a Non professional'' mean on the market data agreement? And why does my exchange agreement keep getting rejected even though I'm paying the higher exchange fee of $122 for a user without a trading account?
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| [2022-06-15 19:24:52] |
| John - SC Support - Posts: 36350 |
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With regards to the Agreements, the problem is that you are putting in conflicting information. On the CME Non-Professional Certification you are stating that you are a "Non-Professional", but in order to get this classification for the CME Group, you need to have a live, funded, futures trading account, and this information needs to be entered on the Uniform Subscriber Agreement - but your Uniform Subscriber Agreement does not have any trading account information, therefore you can not be considered a Non-Professional (at least as far as the CME Group is concerned). If you do not have a trading account to which you can connect your Sierra Chart in order to qualify as a Non-Professional, and you just want to pay for the Professional exchange fees, then you need to do the following: - Leave the trading account information blank on the Uniform Subscriber Agreement - Select No to the Non-Professional question on the CME Non-Professional Certification. But, if you do not want to pay the professional fees, then you will need to have a valid trading account. If you do not have one, then we recommend the service outlined at the following link: Easy Solution to CME Funded Trading Account Requirement -- Note that your account does not have any exchanges active on the Denali Exchange Data Feed at this time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-22 14:06:31] |
| ThaGudiist - Posts: 6 |
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Hey, there is no data on ES futures from March 18, 2023 to April 16, 2023. Can you please help me out?
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| [2023-04-24 14:45:13] |
| John - SC Support - Posts: 36350 |
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Refer to the following: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying Downloading of Intraday Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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