Support Board
Date/Time: Tue, 04 Mar 2025 03:57:00 +0000
cannot download any intra day data
View Count: 488
| [2021-11-24 16:35:07] |
| Diomedes - Posts: 27 |
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Hello, Sorry to bother, I have updated my Sierra Chart after few months of inactivity, downloaded the latest version, and when I log in the intraday charts are updating but I cannot in any way get the charts to download neither intraday nor historical data at all. (Regular ES, NQ, YM futuresand minis.) I have had issues with missing data in the past, and I followed the instructions to update the symbols, delete all data and download, restarted few times, to no avail. The missing data just wont show up, and with each new effort to delete and download it actually cuts few 1min bars out of the chart. Not sure how to proceed to get the charts working, asking for help please. Thank you very much! Have a great day! |
| [2021-11-24 16:51:47] |
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You need to change or Service Package to 5. You are using gain capital. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. ---- After that: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-24 16:52:38
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