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Date/Time: Tue, 04 Mar 2025 03:53:29 +0000



Getting a 'caught in unhandled exception' in c_chart

View Count: 555

[2021-11-22 22:58:09]
ayush arya - Posts: 42
hey guys getting this weird error when trying to load BTCUSD from Binanca or Bifinex. It was working until yesterday.

can you help? attached is a pic of error.
imageerror.PNG / V - Attached On 2021-11-22 22:57:48 UTC - Size: 79.85 KB - 134 views
[2021-11-23 04:31:50]
Sierra Chart Engineering - Posts: 104368
This exception is related to graphics output.

If you are using OpenGL, disable it:
Graphics Settings: Use OpenGL for Chart Graphics (Global Settings >> Graphics Settings >> Other)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-11-23 04:46:29]
ayush arya - Posts: 42
it isnt enabled on my sierra charts. so maybe thats not the issue. thanks for your help.

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