Support Board
Date/Time: Tue, 04 Mar 2025 03:18:25 +0000
CGQ Web API Data not updating
View Count: 458
| [2021-11-22 15:54:42] |
| gabriel_demers - Posts: 12 |
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Hey I have a small question, my data don't update, I currently have two sierra chart systems open on two different computer but both use a different data connection, one is with my amp account using CGQ Web API and the other is a funded account using Rithmic Direct - DTC, the rhithmic connection works and the data update but the CGQ Web API doesn't and the data just never update is there something that i'm missing? Thanks a lot ! |
| [2021-11-22 15:58:26] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-22 16:04:13] |
| gabriel_demers - Posts: 12 |
|
Software version: 2328 64-bit | 2021-11-22 11:02:06.761 Primary Thread ID: 12284 | 2021-11-22 11:02:06.761 Usage end date: 2022-01-10 | 2021-11-22 11:02:06.761 Enabled for: Sierra Chart Historical Data Service. | 2021-11-22 11:02:06.761 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-11-22 11:02:06.761 Enabled for: Delayed Denali Exchange Data Feed. | 2021-11-22 11:02:06.761 Enabled for exchange2: CME (Trading Account Required) | 2021-11-22 11:02:06.761 Enabled for exchange2: CBOT (Trading Account Required) | 2021-11-22 11:02:06.761 Enabled for exchange2: COMEX (Trading Account Required) | 2021-11-22 11:02:06.761 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-11-22 11:02:06.761 Enabled for exchange2: fairx_exchange.data | 2021-11-22 11:02:06.761 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-11-22 11:02:06.761 Current selected Data/Trading service: CQG WebAPI | 2021-11-22 11:02:06.761 Custom symbol settings values: enabled | 2021-11-22 11:02:06.761 Chart Update Interval: 500 | 2021-11-22 11:02:06.761 Intraday Data Storage Time Unit: 0 | 2021-11-22 11:02:06.761 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-11-22 11:02:06.761 2021-11-22 16:02:06 Local computer time in UTC | 2021-11-22 11:02:06.761 2021-11-22 11:02:06 Local computer time in SC Time Zone | 2021-11-22 11:02:06.761 2021-11-22 15:33:09 Server time in UTC | 2021-11-22 11:02:06.761 Local computer UTC time and Server UTC time difference: 3 seconds. | 2021-11-22 11:02:06.761 Program path: C:\SierraChart\ | 2021-11-22 11:02:06.761 Data Files path: C:\SierraChart\Data\ | 2021-11-22 11:02:06.761 OS Version Number: 10.0 | 2021-11-22 11:02:06.761 Locale Setting: C | 2021-11-22 11:02:06.761 DLLs: UserContributedStudies_64.dll | 2021-11-22 11:02:06.761 Allowed protected custom studies: zyp_download_free | 2021-11-22 11:02:06.761 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10048 | 2021-11-22 11:02:15.205 DTC Client socket (2) | Creating socket. | 2021-11-22 11:02:15.205 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-11-22 11:02:15.205 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2021-11-22 11:02:15.205 SC Data - All Services | Network connection to server complete. | 2021-11-22 11:02:15.245 SC Data - All Services | Starting socket receive thread. | 2021-11-22 11:02:15.245 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-11-22 11:02:15.245 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-11-22 11:02:15.306 SC Data - All Services | Sending logon request message. | 2021-11-22 11:02:15.306 SC Data - All Services | Received logon response. | 2021-11-22 11:02:16.023 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-11-22 11:02:16.023 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-11-22 11:02:16.023 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-11-22 11:02:16.023 SC Data - All Services | Waiting for socket receive thread to end | 2021-11-22 11:02:16.023 DTC Client socket (2) | CloseSocket call. | 2021-11-22 11:02:16.024 SC Data - All Services | Disconnected from the server. | 2021-11-22 11:02:16.024 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-11-22 11:02:16.024 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-11-22 11:02:16.024 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-11-22 11:02:16.061 DTC Client socket (2) | Closed. | 2021-11-22 11:02:16.061 File >> Disconnect selected. | 2021-11-22 11:02:41.625 CQG WebAPI | Sending Web API Logoff message. | 2021-11-22 11:02:41.625 CQG WebSocket socket (1) | CloseSocket call. | 2021-11-22 11:02:41.625 CQG WebSocket | WebSocket closed. | 2021-11-22 11:02:41.625 CQG WebAPI | WebSocket closed. | 2021-11-22 11:02:41.625 DTC Client socket (0) | CloseSocket call. | 2021-11-22 11:02:41.626 SC Data - All Services | Disconnected from the server. | 2021-11-22 11:02:41.626 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-11-22 11:02:41.626 CQG WebAPI | Disconnected. | 2021-11-22 11:02:41.626 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-11-22 11:02:41.668 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-11-22 11:02:41.668 CQG WebAPI | Connecting to server api.cqg.com | 2021-11-22 11:02:45.827 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-11-22 11:02:45.827 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2021-11-22 11:02:45.904 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2021-11-22 11:02:45.904 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.35. | 2021-11-22 11:02:45.905 CQG WebSocket | Opening WebSocket. | 2021-11-22 11:02:45.947 CQG WebSocket | Sending WebSocket handshake. | 2021-11-22 11:02:45.947 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-11-22 11:02:46.167 CQG WebSocket | Server header | Connection: upgrade | 2021-11-22 11:02:46.167 CQG WebSocket | Server header | Sec-WebSocket-Accept: oDqCPWl88e3jpurtU4yIXRYH7vg= | 2021-11-22 11:02:46.167 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-11-22 11:02:46.167 CQG WebSocket | Server header | Upgrade: websocket | 2021-11-22 11:02:46.167 CQG WebSocket | Server header | | 2021-11-22 11:02:46.167 CQG WebSocket | Web socket state is now open. | 2021-11-22 11:02:46.167 CQG WebAPI | WebSocket connected. | 2021-11-22 11:02:46.167 CQG WebAPI | Sending market data logon message. | 2021-11-22 11:02:46.167 CQG WebAPI | Base Time: 2021-11-21T08:43:59. 2021-11-21 08:43:59 | 2021-11-22 11:02:46.336 CQG WebAPI | Logon successful. Session Token = uwJfM0wFnRM19Y7MGJwXuOsnYQx63VHiA5DaHIBJGjwkoAY86cXoUHxzg7QsMbwgcMo/661GV0E | 2021-11-22 11:02:46.336 CQG WebAPI | Connected to server complete. | 2021-11-22 11:02:46.336 Triggering next historical data download in queue. | 2021-11-22 11:02:46.337 Triggering next historical data download in queue. | 2021-11-22 11:02:46.337 Triggering next historical data download in queue. | 2021-11-22 11:02:46.337 Triggering next historical data download in queue. | 2021-11-22 11:02:46.337 Updated verified funded futures trading account ending date to: 2021-12-22 16:02:46 | 2021-11-22 11:02:46.337 CQG WebAPI | Sending Trade Accounts request message. | 2021-11-22 11:02:46.338 No download requests in the queue to start downloads for. | 2021-11-22 11:02:46.338 No download requests in the queue to start downloads for. | 2021-11-22 11:02:46.338 No download requests in the queue to start downloads for. | 2021-11-22 11:02:46.338 No download requests in the queue to start downloads for. | 2021-11-22 11:02:46.338 Mapping F.US.RTYZ21 to RTYZ21. Service code: cme | 2021-11-22 11:02:46.359 SC Data - All Services | Starting real-time market data updates for: F.US.RTYZ21 (RTYZ21). ID: 1 Service code: cme | 2021-11-22 11:02:46.360 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 10048 | 2021-11-22 11:02:46.360 CQG WebAPI | Sending symbol resolution request for F.US.RTYZ21. ID: 297895 | 2021-11-22 11:02:46.360 SC Data - All Services | Requesting security definition data for: F.US.RTYZ21 (RTYZ21). ID: 1 | 2021-11-22 11:02:46.360 Added historical Intraday data request for F.US.RTYZ21 to the queue. | 2021-11-22 11:02:46.360 Intraday data recording state for symbol F.US.RTYZ21 is set to download 'Pending'. | 2021-11-22 11:02:46.360 Triggering next historical data download in queue. | 2021-11-22 11:02:46.360 DTC Client socket (3) | Creating socket. | 2021-11-22 11:02:46.361 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-11-22 11:02:46.361 DTC Client socket (3) | Connecting to IP: 208.185.224.129. | 2021-11-22 11:02:46.361 Delaying start of download for F.US.RTYZ21 | 2021-11-22 11:02:46.368 Mapping F.US.GCEZ21 to GCZ21. Service code: comex | 2021-11-22 11:02:46.369 SC Data - All Services | Starting real-time market data updates for: F.US.GCEZ21 (GCZ21). ID: 2 Service code: comex | 2021-11-22 11:02:46.369 CQG WebAPI | Sending symbol resolution request for F.US.GCEZ21. ID: 297896 | 2021-11-22 11:02:46.369 SC Data - All Services | Requesting security definition data for: F.US.GCEZ21 (GCZ21). ID: 2 | 2021-11-22 11:02:46.369 Added historical Intraday data request for F.US.GCEZ21 to the queue. | 2021-11-22 11:02:46.369 Intraday data recording state for symbol F.US.GCEZ21 is set to download 'Pending'. | 2021-11-22 11:02:46.369 Triggering next historical data download in queue. | 2021-11-22 11:02:46.369 Mapping F.US.CLEF22 to CLF22. Service code: nymex | 2021-11-22 11:02:46.374 SC Data - All Services | Starting real-time market data updates for: F.US.CLEF22 (CLF22). ID: 3 Service code: nymex | 2021-11-22 11:02:46.374 CQG WebAPI | Sending symbol resolution request for F.US.CLEF22. ID: 297897 | 2021-11-22 11:02:46.374 SC Data - All Services | Requesting security definition data for: F.US.CLEF22 (CLF22). ID: 3 | 2021-11-22 11:02:46.374 Added historical Intraday data request for F.US.CLEF22 to the queue. | 2021-11-22 11:02:46.374 Intraday data recording state for symbol F.US.CLEF22 is set to download 'Pending'. | 2021-11-22 11:02:46.374 Triggering next historical data download in queue. | 2021-11-22 11:02:46.374 Mapping F.US.EPZ21 to ESZ21. Service code: cme | 2021-11-22 11:02:46.379 SC Data - All Services | Starting real-time market data updates for: F.US.EPZ21 (ESZ21). ID: 4 Service code: cme | 2021-11-22 11:02:46.379 CQG WebAPI | Sending symbol resolution request for F.US.EPZ21. ID: 297898 | 2021-11-22 11:02:46.379 SC Data - All Services | Requesting security definition data for: F.US.EPZ21 (ESZ21). ID: 4 | 2021-11-22 11:02:46.379 Added historical Intraday data request for F.US.EPZ21 to the queue. | 2021-11-22 11:02:46.379 Intraday data recording state for symbol F.US.EPZ21 is set to download 'Pending'. | 2021-11-22 11:02:46.379 Triggering next historical data download in queue. | 2021-11-22 11:02:46.379 Mapping F.US.ENQZ21 to NQZ21. Service code: cme | 2021-11-22 11:02:46.383 SC Data - All Services | Starting real-time market data updates for: F.US.ENQZ21 (NQZ21). ID: 5 Service code: cme | 2021-11-22 11:02:46.384 CQG WebAPI | Sending symbol resolution request for F.US.ENQZ21. ID: 297899 | 2021-11-22 11:02:46.384 SC Data - All Services | Requesting security definition data for: F.US.ENQZ21 (NQZ21). ID: 5 | 2021-11-22 11:02:46.384 Added historical Intraday data request for F.US.ENQZ21 to the queue. | 2021-11-22 11:02:46.384 Intraday data recording state for symbol F.US.ENQZ21 is set to download 'Pending'. | 2021-11-22 11:02:46.384 Triggering next historical data download in queue. | 2021-11-22 11:02:46.384 Mapping F.US.YMZ21 to YMZ21. Service code: cbot | 2021-11-22 11:02:46.388 SC Data - All Services | Starting real-time market data updates for: F.US.YMZ21 (YMZ21). ID: 6 Service code: cbot | 2021-11-22 11:02:46.388 CQG WebAPI | Sending symbol resolution request for F.US.YMZ21. ID: 297900 | 2021-11-22 11:02:46.388 SC Data - All Services | Requesting security definition data for: F.US.YMZ21 (YMZ21). ID: 6 | 2021-11-22 11:02:46.388 Added historical Intraday data request for F.US.YMZ21 to the queue. | 2021-11-22 11:02:46.388 Intraday data recording state for symbol F.US.YMZ21 is set to download 'Pending'. | 2021-11-22 11:02:46.388 Triggering next historical data download in queue. | 2021-11-22 11:02:46.388 SC Data - All Services | Network connection to server complete. | 2021-11-22 11:02:46.401 SC Data - All Services | Starting socket receive thread. | 2021-11-22 11:02:46.401 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-11-22 11:02:46.401 CQG WebAPI | Received symbol resolution report for symbol F.US.RTYZ21. Search Symbol: F.US.RTYZ21. Request ID: 297895. Contract ID: 1. | 2021-11-22 11:02:46.403 CQG WebAPI | Brokerage name: AMP. Account Name: 128848 | 2021-11-22 11:02:46.403 Updated verified funded futures trading account ending date to: 2021-12-22 16:02:46 | 2021-11-22 11:02:46.403 CQG WebAPI | Sending collateral subscribe request. | 2021-11-22 11:02:46.403 CQG WebAPI | Received symbol resolution report for symbol F.US.GCEZ21. Search Symbol: F.US.GCEZ21. Request ID: 297896. Contract ID: 2. | 2021-11-22 11:02:46.413 CQG WebAPI | Received symbol resolution report for symbol F.US.CLEF22. Search Symbol: F.US.CLEF22. Request ID: 297897. Contract ID: 3. | 2021-11-22 11:02:46.449 CQG WebAPI | Received symbol resolution report for symbol F.US.EPZ21. Search Symbol: F.US.EPZ21. Request ID: 297898. Contract ID: 4. | 2021-11-22 11:02:46.449 CQG WebAPI | Received symbol resolution report for symbol F.US.ENQZ21. Search Symbol: F.US.ENQZ21. Request ID: 297899. Contract ID: 5. | 2021-11-22 11:02:46.449 CQG WebAPI | Received symbol resolution report for symbol F.US.YMZ21. Search Symbol: F.US.YMZ21. Request ID: 297900. Contract ID: 6. | 2021-11-22 11:02:46.449 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-11-22 11:02:46.468 SC Data - All Services | Sending logon request message. | 2021-11-22 11:02:46.468 SC Data - All Services | Received logon response. | 2021-11-22 11:02:47.157 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-11-22 11:02:47.157 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-11-22 11:02:47.157 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-11-22 11:02:47.157 SC Data - All Services | Waiting for socket receive thread to end | 2021-11-22 11:02:47.158 DTC Client socket (3) | CloseSocket call. | 2021-11-22 11:02:47.158 SC Data - All Services | Disconnected from the server. | 2021-11-22 11:02:47.158 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-11-22 11:02:47.158 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2021-11-22 11:02:47.158 DTC Client socket (3) | Socket gracefully closed by remote side. | 2021-11-22 11:02:47.195 DTC Client socket (3) | Closed. | 2021-11-22 11:02:47.195 CQG WebAPI | Sending positions subscribe request. RequestID: 297902 | 2021-11-22 11:02:49.331 CQG WebAPI | Sending orders subscribe request. RequestID: 297903 | 2021-11-22 11:02:49.331 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 443 | 2021-11-22 11:03:17.161 DTC Client socket (3) | Creating socket. | 2021-11-22 11:03:17.162 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-11-22 11:03:17.162 DTC Client socket (3) | Connecting to IP: 216.1.90.130. | 2021-11-22 11:03:17.162 SC Data - All Services | Network connection to server complete. | 2021-11-22 11:03:17.196 SC Data - All Services | Starting socket receive thread. | 2021-11-22 11:03:17.196 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-11-22 11:03:17.196 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-11-22 11:03:17.264 SC Data - All Services | Sending logon request message. | 2021-11-22 11:03:17.264 HD Request # 32 | Downloading Intraday chart data for F.US.RTYZ21 to the file F.US.RTYZ21.scid. Service: cme | 2021-11-22 11:03:17.769 HD Request # 32 | Download start date-time: 2021-11-22 10:44:06.000000. File last date-time: 2021-11-22 10:44:06.273000 | 2021-11-22 11:03:17.770 HD Request # 32 | Using server: ds23.sierracharts.com port 10149 | 2021-11-22 11:03:17.770 Socket (4) | Creating socket. | 2021-11-22 11:03:17.770 Socket (4) | New receive buffer size: 5242880 | 2021-11-22 11:03:17.770 Socket (4) | Connecting to IP: 216.1.90.130. | 2021-11-22 11:03:17.770 HD Request # 32 | Setting DTC encoding to Binary VLS | 2021-11-22 11:03:17.860 HD Request # 32 | Sending historical data logon request message. | 2021-11-22 11:03:17.860 SC Data - All Services | Received logon response. | 2021-11-22 11:03:17.984 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-11-22 11:03:17.984 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-11-22 11:03:17.984 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-11-22 11:03:17.984 SC Data - All Services | Waiting for socket receive thread to end | 2021-11-22 11:03:17.984 DTC Client socket (3) | CloseSocket call. | 2021-11-22 11:03:17.984 SC Data - All Services | Disconnected from the server. | 2021-11-22 11:03:17.984 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-11-22 11:03:17.984 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2021-11-22 11:03:17.984 DTC Client socket (3) | Socket gracefully closed by remote side. | 2021-11-22 11:03:18.031 DTC Client socket (3) | Closed. | 2021-11-22 11:03:18.031 HD Request # 32 | Requesting Intraday data. Start date-time: 2021-11-22 10:44:06. Record interval: 0. Symbol: RTYZ21 | 2021-11-22 11:03:18.350 HD Request # 32 | Decompressing data. | 2021-11-22 11:03:18.388 HD Request # 32 | Receiving Intraday data for F.US.RTYZ21 starting at 2021-11-22 10:44:06.273000 | 2021-11-22 11:03:18.504 Socket (4) | CloseSocket call. | 2021-11-22 11:03:18.506 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-11-22 11:03:18.507 Historical data download thread signaled to stop. | 2021-11-22 11:03:18.507 HD Request # 32 | Timestamp of first Intraday data file record written: 2021-11-22 10:44:08.337000 | 2021-11-22 11:03:18.507 HD Request # 32 | Received 6068 Intraday data records from 2021-11-22 10:44:06.273000 to 2021-11-22 11:03:12.066000 (19.1 minutes) and wrote 6067 records for F.US.RTYZ21 | 2021-11-22 11:03:18.507 HD Request # 32 | Add time&sales data | Remembered last file record date-time: 2021-11-22 16:03:12.066000 | 2021-11-22 11:03:18.513 HD Request # 32 | Completion time: 1s | 2021-11-22 11:03:18.513 HD Request # 32 | Intraday data download complete for F.US.RTYZ21. Unique request ID: 32 | 2021-11-22 11:03:18.513 Removing historical data download ID 32. | 2021-11-22 11:03:18.513 Real-time Intraday chart data file updates started for F.US.RTYZ21 | 2021-11-22 11:03:18.513 Intraday chart data file opened for F.US.RTYZ21 | 2021-11-22 11:03:18.513 HD Request # 32 | Enabling Intraday chart updating for symbol. | 2021-11-22 11:03:18.513 Triggering next historical data download in queue. | 2021-11-22 11:03:18.513 HD Request # 33 | Downloading Intraday chart data for F.US.GCEZ21 to the file F.US.GCEZ21.scid. Service: comex | 2021-11-22 11:03:18.513 HD Request # 33 | Download start date-time: 2021-11-22 10:34:06.000000. File last date-time: 2021-11-22 10:34:06.097000 | 2021-11-22 11:03:18.513 HD Request # 33 | Using server: ds21.sierracharts.com port 10150 | 2021-11-22 11:03:18.514 Socket (3) | Creating socket. | 2021-11-22 11:03:18.514 Socket (3) | New receive buffer size: 5242880 | 2021-11-22 11:03:18.514 Socket (3) | Connecting to IP: 216.1.90.129. | 2021-11-22 11:03:18.514 Socket (4) | Socket gracefully closed by remote side. | 2021-11-22 11:03:18.546 Socket (4) | Closed. | 2021-11-22 11:03:18.546 HD Request # 33 | Setting DTC encoding to Binary VLS | 2021-11-22 11:03:18.597 HD Request # 33 | Sending historical data logon request message. | 2021-11-22 11:03:18.597 HD Request # 33 | Requesting Intraday data. Start date-time: 2021-11-22 10:34:06. Record interval: 0. Symbol: GCZ21 | 2021-11-22 11:03:19.086 HD Request # 33 | Decompressing data. | 2021-11-22 11:03:19.172 HD Request # 33 | Receiving Intraday data for F.US.GCEZ21 starting at 2021-11-22 10:34:06.097000 | 2021-11-22 11:03:19.351 Socket (3) | CloseSocket call. | 2021-11-22 11:03:19.353 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-11-22 11:03:19.353 Historical data download thread signaled to stop. | 2021-11-22 11:03:19.353 HD Request # 33 | Timestamp of first Intraday data file record written: 2021-11-22 10:34:14.069000 | 2021-11-22 11:03:19.353 HD Request # 33 | Received 7132 Intraday data records from 2021-11-22 10:34:06.097000 to 2021-11-22 11:03:14.606000 (29.1 minutes) and wrote 7131 records for F.US.GCEZ21 | 2021-11-22 11:03:19.353 HD Request # 33 | Add time&sales data | Remembered last file record date-time: 2021-11-22 16:03:14.606000 | 2021-11-22 11:03:19.357 HD Request # 33 | Completion time: 1s | 2021-11-22 11:03:19.357 HD Request # 33 | Intraday data download complete for F.US.GCEZ21. Unique request ID: 33 | 2021-11-22 11:03:19.357 Removing historical data download ID 33. | 2021-11-22 11:03:19.357 Real-time Intraday chart data file updates started for F.US.GCEZ21 | 2021-11-22 11:03:19.357 Intraday chart data file opened for F.US.GCEZ21 | 2021-11-22 11:03:19.357 HD Request # 33 | Enabling Intraday chart updating for symbol. | 2021-11-22 11:03:19.357 Triggering next historical data download in queue. | 2021-11-22 11:03:19.357 HD Request # 34 | Downloading Intraday chart data for F.US.CLEF22 to the file F.US.CLEF22.scid. Service: nymex | 2021-11-22 11:03:19.357 HD Request # 34 | Download start date-time: 2021-11-22 10:34:11.000000. File last date-time: 2021-11-22 10:34:11.859001 | 2021-11-22 11:03:19.357 HD Request # 34 | Using server: ds23.sierracharts.com port 10149 | 2021-11-22 11:03:19.357 Socket (4) | Creating socket. | 2021-11-22 11:03:19.357 Socket (4) | New receive buffer size: 5242880 | 2021-11-22 11:03:19.357 Socket (4) | Connecting to IP: 216.1.90.130. | 2021-11-22 11:03:19.357 Socket (3) | Socket gracefully closed by remote side. | 2021-11-22 11:03:19.400 Socket (3) | Closed. | 2021-11-22 11:03:19.400 HD Request # 34 | Setting DTC encoding to Binary VLS | 2021-11-22 11:03:19.466 HD Request # 34 | Sending historical data logon request message. | 2021-11-22 11:03:19.466 HD Request # 34 | Requesting Intraday data. Start date-time: 2021-11-22 10:34:11. Record interval: 0. Symbol: CLF22 | 2021-11-22 11:03:19.519 HD Request # 34 | Decompressing data. | 2021-11-22 11:03:19.618 HD Request # 34 | Receiving Intraday data for F.US.CLEF22 starting at 2021-11-22 10:34:11.240000 | 2021-11-22 11:03:19.618 Socket (4) | CloseSocket call. | 2021-11-22 11:03:19.809 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-11-22 11:03:19.809 Historical data download thread signaled to stop. | 2021-11-22 11:03:19.809 HD Request # 34 | Timestamp of first Intraday data file record written: 2021-11-22 10:34:11.863000 | 2021-11-22 11:03:19.810 HD Request # 34 | Received 21314 Intraday data records from 2021-11-22 10:34:11.240000 to 2021-11-22 11:03:15.225002 (29.1 minutes) and wrote 21304 records for F.US.CLEF22 | 2021-11-22 11:03:19.810 HD Request # 34 | Add time&sales data | Remembered last file record date-time: 2021-11-22 16:03:15.225002 | 2021-11-22 11:03:19.813 HD Request # 34 | Completion time: 0s | 2021-11-22 11:03:19.813 HD Request # 34 | Intraday data download complete for F.US.CLEF22. Unique request ID: 34 | 2021-11-22 11:03:19.813 Removing historical data download ID 34. | 2021-11-22 11:03:19.813 Real-time Intraday chart data file updates started for F.US.CLEF22 | 2021-11-22 11:03:19.813 Intraday chart data file opened for F.US.CLEF22 | 2021-11-22 11:03:19.813 HD Request # 34 | Enabling Intraday chart updating for symbol. | 2021-11-22 11:03:19.813 Triggering next historical data download in queue. | 2021-11-22 11:03:19.813 HD Request # 35 | Downloading Intraday chart data for F.US.EPZ21 to the file F.US.EPZ21.scid. Service: cme | 2021-11-22 11:03:19.813 HD Request # 35 | Download start date-time: 2021-11-22 10:33:55.000000. File last date-time: 2021-11-22 10:33:55.461000 | 2021-11-22 11:03:19.814 HD Request # 35 | Using server: ds21.sierracharts.com port 10150 | 2021-11-22 11:03:19.814 Socket (3) | Creating socket. | 2021-11-22 11:03:19.814 Socket (3) | New receive buffer size: 5242880 | 2021-11-22 11:03:19.814 Socket (3) | Connecting to IP: 216.1.90.129. | 2021-11-22 11:03:19.814 Socket (4) | Socket gracefully closed by remote side. | 2021-11-22 11:03:19.893 Socket (4) | Closed. | 2021-11-22 11:03:19.893 HD Request # 35 | Setting DTC encoding to Binary VLS | 2021-11-22 11:03:19.958 HD Request # 35 | Sending historical data logon request message. | 2021-11-22 11:03:19.958 HD Request # 35 | Requesting Intraday data. Start date-time: 2021-11-22 10:33:55. Record interval: 0. Symbol: ESZ21 | 2021-11-22 11:03:20.002 HD Request # 35 | Decompressing data. | 2021-11-22 11:03:20.164 HD Request # 35 | Receiving Intraday data for F.US.EPZ21 starting at 2021-11-22 10:33:55.389000 | 2021-11-22 11:03:20.164 HD Request # 35 | Timestamp of first Intraday data file record written: 2021-11-22 10:33:55.593000 | 2021-11-22 11:03:20.479 Socket (3) | CloseSocket call. | 2021-11-22 11:03:20.480 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-11-22 11:03:20.480 Historical data download thread signaled to stop. | 2021-11-22 11:03:20.481 HD Request # 35 | Received 37496 Intraday data records from 2021-11-22 10:33:55.389000 to 2021-11-22 11:03:15.810000 (29.3 minutes) and wrote 37494 records for F.US.EPZ21 | 2021-11-22 11:03:20.481 HD Request # 35 | Add time&sales data | Remembered last file record date-time: 2021-11-22 16:03:15.810000 | 2021-11-22 11:03:20.485 HD Request # 35 | Completion time: 1s | 2021-11-22 11:03:20.485 HD Request # 35 | Intraday data download complete for F.US.EPZ21. Unique request ID: 35 | 2021-11-22 11:03:20.485 Removing historical data download ID 35. | 2021-11-22 11:03:20.485 Real-time Intraday chart data file updates started for F.US.EPZ21 | 2021-11-22 11:03:20.485 Intraday chart data file opened for F.US.EPZ21 | 2021-11-22 11:03:20.485 HD Request # 35 | Enabling Intraday chart updating for symbol. | 2021-11-22 11:03:20.485 Triggering next historical data download in queue. | 2021-11-22 11:03:20.485 HD Request # 36 | Downloading Intraday chart data for F.US.ENQZ21 to the file F.US.ENQZ21.scid. Service: cme | 2021-11-22 11:03:20.485 HD Request # 36 | Download start date-time: 2021-11-22 10:34:00.000000. File last date-time: 2021-11-22 10:34:00.250002 | 2021-11-22 11:03:20.486 HD Request # 36 | Using server: ds23.sierracharts.com port 10149 | 2021-11-22 11:03:20.486 Socket (4) | Creating socket. | 2021-11-22 11:03:20.486 Socket (4) | New receive buffer size: 5242880 | 2021-11-22 11:03:20.486 Socket (4) | Connecting to IP: 216.1.90.130. | 2021-11-22 11:03:20.486 Socket (3) | Socket gracefully closed by remote side. | 2021-11-22 11:03:20.514 Socket (3) | Closed. | 2021-11-22 11:03:20.514 HD Request # 36 | Setting DTC encoding to Binary VLS | 2021-11-22 11:03:20.590 HD Request # 36 | Sending historical data logon request message. | 2021-11-22 11:03:20.590 HD Request # 36 | Requesting Intraday data. Start date-time: 2021-11-22 10:34:00. Record interval: 0. Symbol: NQZ21 | 2021-11-22 11:03:20.626 HD Request # 36 | Decompressing data. | 2021-11-22 11:03:20.848 HD Request # 36 | Receiving Intraday data for F.US.ENQZ21 starting at 2021-11-22 10:34:00.008000 | 2021-11-22 11:03:20.849 HD Request # 36 | Timestamp of first Intraday data file record written: 2021-11-22 10:34:00.532000 | 2021-11-22 11:03:21.069 Socket (4) | CloseSocket call. | 2021-11-22 11:03:21.070 Historical data download thread signaled to stop. | 2021-11-22 11:03:21.070 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-11-22 11:03:21.070 HD Request # 36 | Received 36170 Intraday data records from 2021-11-22 10:34:00.008000 to 2021-11-22 11:03:18.392000 (29.3 minutes) and wrote 36150 records for F.US.ENQZ21 | 2021-11-22 11:03:21.070 HD Request # 36 | Add time&sales data | Remembered last file record date-time: 2021-11-22 16:03:18.392000 | 2021-11-22 11:03:21.077 HD Request # 36 | Completion time: 1s | 2021-11-22 11:03:21.078 HD Request # 36 | Intraday data download complete for F.US.ENQZ21. Unique request ID: 36 | 2021-11-22 11:03:21.078 Removing historical data download ID 36. | 2021-11-22 11:03:21.078 Real-time Intraday chart data file updates started for F.US.ENQZ21 | 2021-11-22 11:03:21.078 Intraday chart data file opened for F.US.ENQZ21 | 2021-11-22 11:03:21.078 HD Request # 36 | Enabling Intraday chart updating for symbol. | 2021-11-22 11:03:21.078 Triggering next historical data download in queue. | 2021-11-22 11:03:21.078 HD Request # 37 | Downloading Intraday chart data for F.US.YMZ21 to the file F.US.YMZ21.scid. Service: cbot | 2021-11-22 11:03:21.078 HD Request # 37 | Download start date-time: 2021-11-22 10:34:00.000000. File last date-time: 2021-11-22 10:34:00.909003 | 2021-11-22 11:03:21.078 HD Request # 37 | Using server: ds21.sierracharts.com port 10150 | 2021-11-22 11:03:21.078 Socket (3) | Creating socket. | 2021-11-22 11:03:21.078 Socket (3) | New receive buffer size: 5242880 | 2021-11-22 11:03:21.078 Socket (3) | Connecting to IP: 216.1.90.129. | 2021-11-22 11:03:21.078 Socket (4) | Socket gracefully closed by remote side. | 2021-11-22 11:03:21.104 Socket (4) | Closed. | 2021-11-22 11:03:21.104 HD Request # 37 | Setting DTC encoding to Binary VLS | 2021-11-22 11:03:21.166 HD Request # 37 | Sending historical data logon request message. | 2021-11-22 11:03:21.166 HD Request # 37 | Requesting Intraday data. Start date-time: 2021-11-22 10:34:00. Record interval: 0. Symbol: YMZ21 | 2021-11-22 11:03:21.208 HD Request # 37 | Decompressing data. | 2021-11-22 11:03:21.394 HD Request # 37 | Receiving Intraday data for F.US.YMZ21 starting at 2021-11-22 10:34:00.003000 | 2021-11-22 11:03:21.395 Socket (3) | CloseSocket call. | 2021-11-22 11:03:21.522 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-11-22 11:03:21.522 Historical data download thread signaled to stop. | 2021-11-22 11:03:21.522 HD Request # 37 | Timestamp of first Intraday data file record written: 2021-11-22 10:34:01.588000 | 2021-11-22 11:03:21.522 HD Request # 37 | Received 7798 Intraday data records from 2021-11-22 10:34:00.003000 to 2021-11-22 11:03:14.426000 (29.2 minutes) and wrote 7786 records for F.US.YMZ21 | 2021-11-22 11:03:21.523 HD Request # 37 | Add time&sales data | Remembered last file record date-time: 2021-11-22 16:03:14.426000 | 2021-11-22 11:03:21.528 HD Request # 37 | Completion time: 0s | 2021-11-22 11:03:21.528 HD Request # 37 | Intraday data download complete for F.US.YMZ21. Unique request ID: 37 | 2021-11-22 11:03:21.528 Removing historical data download ID 37. | 2021-11-22 11:03:21.528 Real-time Intraday chart data file updates started for F.US.YMZ21 | 2021-11-22 11:03:21.528 Intraday chart data file opened for F.US.YMZ21 | 2021-11-22 11:03:21.528 HD Request # 37 | Enabling Intraday chart updating for symbol. | 2021-11-22 11:03:21.528 Triggering next historical data download in queue. | 2021-11-22 11:03:21.528 No download requests in the queue to start downloads for. | 2021-11-22 11:03:21.528 Socket (3) | Socket gracefully closed by remote side. | 2021-11-22 11:03:21.568 Socket (3) | Closed. | 2021-11-22 11:03:21.568 |
| [2021-11-22 16:26:52] |
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So did you want to use the CQG data feed for this instance of Sierra Chart? If so, disable this option in that instance: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-22 16:27:28
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| [2021-11-22 16:36:42] |
| gabriel_demers - Posts: 12 |
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I found it, I needed to desactivate this option on my funded account which already give me the data subscribption and activate it on my other instance running from the CGQ Web API. Thanks a lot !
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