Support Board
Date/Time: Tue, 04 Mar 2025 03:24:22 +0000
Switching broker
View Count: 560
| [2021-11-22 15:08:10] |
| User682444 - Posts: 12 |
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my broker is currently AMP I have funded a trading account with Edge Clear (clearing through Phillip Cap) I have switched service from #5 to #11 to get Denali Gone in Data/trade service to change selected service to CS CME futures and changed clearing firm to Phillip I now get a "not COnnected" staus as no trade account assigned I have contacted Edge Clear but they suggested I have to initiate the process with SC I believe he has sent SC an email to verify I have an account with them |
| [2021-11-22 15:12:07] |
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Phillip Capital has to assign your trading account to your Sierra Chart username. Contact Edge Clear about this. Once that is done you will be able to connect. You also need to activate the exchanges that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Otherwise, you will have delayed data. But wait on this until you can first connect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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