Support Board
Date/Time: Tue, 04 Mar 2025 03:19:47 +0000
Rithmic DTC Bridge is suddenly not opening up automatically
View Count: 761
| [2021-11-21 19:36:27] |
| User854802 - Posts: 43 |
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Hi I have been using the DTC Bridge for over a year now with no problems. It always boots up right away as soon as I launch Sierra chart and connects in seconds. But for some reason yesterday (Saturday) I was not doing anything. I went and redownloaded the file and pasted it again in the sierra/rim folder and relaunched and nothing. I also updated Sierra to the latest version and nothing. I took some screen shots of the message log window, and also of the pop up I get if I try to go and double click directly on the dtc bridge file to open it. I will try again after 6pm EST when markets are open to see if it has to do with the fact that markets are closed right now, but still I had not had these problems ever before. I am using Rithmic because I am doing the earn2trade gauntlet mini so it's the only choice I have. Any idea why this is happening? Thanks. Date Time Of Last Edit: 2021-11-21 20:06:36
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| [2021-11-21 21:55:16] |
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New versions of Sierra Chart do not use the Rithmic bridge program. You need to follow through the new Rithmic set up instructions here: Rithmic Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-21 21:55:47
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| [2021-11-22 01:51:01] |
| User854802 - Posts: 43 |
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Thank you will follow it. It had been working with no problems before I had updated, so I was not aware this had changed. Thanks.
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| [2021-11-22 03:13:26] |
| User854802 - Posts: 43 |
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Hi Sierra Support I followed all the steps. I just uploaded and paid to get package 11 with denali and paid the CME market data non pro. And I relaunched everything and have tried over and over to redownload data and now my screen is stuck like the attached image. It just loaded about 3 hours of data and nothing is coming up. Date Time Of Last Edit: 2021-11-22 03:14:19
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| [2021-11-22 03:23:21] |
| User854802 - Posts: 43 |
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Am I required to do this step right now? Do I need to log into my live trading account before anything will even work? I have an account with Tradovate that I have not used in a while as I have been doing earn2trade gauntlet with Rithmic. When I used to actively use my Tradovate account I had to pay $15 for a CQG connection to Sierra. Am I going to have to pay $15 again every month to Tradovate just so I can log in once a month to keep the cheaper non pro CME data active? This is annoying. I do not understand why if Rithmic and my DTC bridge were working perfectly on Friday, and now on Sunday night it doesn't work at all and I have had to pay for a higher package, etc. |
| Screenshot_4.jpg / V - Attached On 2021-11-22 03:20:21 UTC - Size: 290.12 KB - 133 views |
| [2021-11-22 03:49:29] |
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See this post about Rithmic historical data: Historical Data on the New Rithmic Connection earn2trade cannot be used to authorize CME real-time data. Refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges) This is annoying.
Send your complaint to the CME. Do not complain to us. This is not our problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-22 03:58:08
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| [2021-11-22 03:55:26] |
| User854802 - Posts: 43 |
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Thank you. I know. I am not mad at you guys. You provide an amazing product. Just now I’ll need to pay $15 extra for CQG just for a once a month login. But it is what it is. Thanks. Will set tomorrow and see if it works. |
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