Support Board
Date/Time: Wed, 27 Nov 2024 08:51:02 +0000
Error when moving target/SL
View Count: 1135
| [2021-11-17 19:50:45] |
| User566250 - Posts: 37 |
|
Hello, Over the past few weeks I have been experiencing errors when I try to move the target or stop loss orders when in trade (SIM or Live). Then it cancels the target/SL orders and leaves the original position as is. Could you help resolve this issue? Thank you Here is the latest error: Order Modification failed: Unable to modify order because it is no longer working. |
| [2021-11-17 23:28:22] |
| Sierra_Chart Engineering - Posts: 17191 |
|
This would mean that the order became canceled. You need to examine the Trade Activity Log to see why it became canceled: Trade Activity Log: Viewing Historical Trade Activity Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-01 19:04:17] |
| User566250 - Posts: 37 |
|
Hello, the problem above persists but now it initiates the OCO order (opens a position) but does not place the target and stop loss (or cancels them?). I am not doing anything different from what I used to do before in terms of placing or changing orders. Today it cancelled the target and stop loss when the position was opened. That put me in a terrible spot. I have attached the service log below. Thank you
|
 Screenshot 2021-12-01 140150.jpg / V - Attached On 2021-12-01 19:02:53 UTC - Size: 272.17 KB - 271 views |
| [2021-12-01 21:51:21] |
| John - SC Support - Posts: 36309 |
|
At the bottom of the image of the Trade Service Log you provided it gives the information that the orders were rejected since the order type is not allowed ("The Order Type is not allowed for the commodity"). You would need to ask your broker why those attached orders are being rejected. The one thing we can suggest is to look at the Time in Force for the Attached Orders and ensure it is not set to something that can not be used. But again, your broker will need to tell you what the exact problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-26 00:34:13] |
| User566250 - Posts: 37 |
|
Hello, The issue of OCO orders cancelling persists. This is the second time it has happened live, and it seems to also happen in SIM. On Wednesday, after I entered a trade with OCO, I tried to modify the orders as usual and it just closed the position on the spot. Error message: Unable to modify order because it is no longer working. Then flattens position on the spot. I contacted Optimus futures and they ruled out AMP being an issue and emphasized that CQG does not work well with SC and OCO orders are not reliable since they're not on the server side. I still did not get a reason as to why the positions are closed on the spot when modified, and why does it also happen in SIM mode. I have attached the screenshot below after it closed the position. Optimus recommended to open up a CQG page to execute and to use SC only for analysis. I do not like the idea and find it to be inefficient. Previously, I had inquired about Teton and whether it works with AMP. Optimus recommended against using Teton for now and also mentioned that AMP is not working with them. Here's the direct quote I got in January: "Unfortunately, at this time we are not able to offer Sierra Chart’s new Teton order routing system through AMP. Last year or so Sierra Chart released a different iteration their order routing system, but unfortunately, the system crashed and was nearly down for a month. After this the FCMs we work with discontinued any form of routing offered by Sierra." At this point I would like to get help directly from SC. What do you recommend? Can you pinpoint the issue? Do you have other clients with a similar issues, and what do they end up doing? Would you be able to assist me get set up with Teton? Your input is appreciated. I hope to find a way to continue to work with SC. Thank you |
| Screenshot_20220225-162425_Gmail.jpg / V - Attached On 2022-02-26 00:32:34 UTC - Size: 349.99 KB - 277 views |
| [2022-02-26 01:13:41] |
| |
|
This is not true: emphasized that CQG does not work well with SC and OCO orders are not reliable since they're not on the server side.
OCO orders are on the server-side and managed by CQG after the parent order fills.This is also untrue: Last year or so Sierra Chart released a different iteration their order routing system, but unfortunately, the system crashed and was nearly down for a month. After this the FCMs we work with discontinued any form of routing offered by Sierra." This is flatly false. There has not been a different iteration of our order routing system. It has always been the same one that works with TT and that has been operational now going on about three years. We do have the new Teton order routing service, with direct CME connectivity but that is different than what they are referring to. The Sierra Chart Order Routing Service (Not Teton) never crashed. It has had 100% uptime all the time since release aside from any Internet connectivity issues. And Internet connectivity issues are mitigated through the use of multiple servers, and multiple ISPs. It utilizes, Trading Technologies for order routing. In February 2021, TT had an issue one morning, where there was an interruption in connectivity to the CME for two hours, and upon a reconnection, TT had reprocessed order fills causing the position quantities to be incorrect. This was a TT issue, that lasted two hours. And during that 2 hour incident from TT, the Sierra Chart order routing service was up 100% of the time. No issues on the Sierra Chart side whatsoever. Where does the one-month come from? And only AMP discontinued support for it is because they relied heavily upon auto liquidation due to their operating model and were adversely affected by the TT auto liquidation triggering which subsequently occurred (which they configured and set up on the TT system and Sierra Chart had nothing to do with or any knowledge of). No other FCM discontinued TT, or the Sierra Chart order routing service. It was only AMP who discontinued support for the Sierra Chart TT based order routing service. Optimus Futures use of plural form of FCMs is just not true. The decision by AMP to discontinue support for TT FIX is perfectly fine. They have to make an appropriate decision. There is no complaint from us regarding that. the system crashed and was nearly down for a month. When TT had this issue in February 2021, AMP shut down access to TT for all their customers using TT due to the problem of TT auto liquidation that they suffered. Access was shut down to TT FIX being utilized by Sierra Chart users, And to TT X-trader. They shut down access to TT for everyone for a period of two weeks including their X- trader users. And then they reopened it for X-trader under the condition, that those users, sign an agreement, that in the case of auto liquidation, AMP and TT are not liable.AMP never restored support for TT FIX, which was used by the Sierra Chart Order Routing Service, after that incident. The auto liquidation issue from TT that AMP encountered in February 2021, affected AMP X-trader users as well! And CQG, about a month( approximately, could have been more or less) after the TT incident, had an issue, affecting their order routing. From what we remember, it was an issue related to the management of OCO and bracket orders. This was a significant incident that lasted a significant amount of time within the day (The exact time we do not know). Then sometime later after that CQG also had an issue involving margin calculations. Optimus Futures is giving out misinformation. What they are saying is flatly untrue. Optimus futures should be aware of the facts. The Sierra Chart order routing service is still functional with Phillip Capital, Dorman, Advantage. But we are moving users off it because there is no longer a need for the service and it was always our long-term intention, to have direct routing to the exchanges and TT was only a temporary solution. One of the main reasons at that AMP discontinued support for the TT based order routing service was because they had some ongoing issues with TT that we were unaware of, where there were timeouts and very long processing times with their risk management interaction with TT. All of this was unrelated to Sierra Chart. And something that we were not aware of. Effectively AMP found the TT system unacceptable to work with from a clearing firm relationship, for a large number of accounts. At this point I would like to get help directly from SC. What do you recommend? Can you pinpoint the issue? Yes we can help you. We just need the information requested here to determine what the problem is:Do you have other clients with a similar issues, and what do they end up doing? Would you be able to assist me get set up with Teton? Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis Typically the issue would be the time in force for the attached orders is set to day. We will analyze the issue, for simulated trading even though it says we will not. Try to reproduce the problem in Trade Simulation Mode and then we will determine what the problem is. Or provide us the log and details for the live trading issue and we will see what happened in that specific case. ---- And we also want to briefly talk about CQG bracket orders and why Sierra Chart does not support those. The problem with them is that when we used them with CQG FIX, when there would be a partial fill of the parent order and there is a quantity of greater than 1 with the parent order, what CQG does is they then generate additional individual orders, separate from the original attached orders for those additional fills. This is very confusing, and prevents proper management of orders subsequent to that on the Sierra Chart side and is completely unacceptable. It creates terrible confusion to users, and they cannot manage the orders properly from that point. When we brought this issue to CQG, they said that this should not happen. We then tried working with different order flags to resolve the issue but it was unresolved. Therefore, support was removed for bracket orders from CQG and this is why to this day they are not supported. Also OCO orders managed by CQG, have another kind of issue related to partial fills. The simple fact is, for the best order routing for Sierra Chart, at the lowest cost, the only choice is to use the Teton order routing service. And to move away from CQG and we ask all of our users to move off of CQG as soon as possible and we are going to be raising the price to use CQG soon. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-28 22:41:03
|
| [2022-02-26 01:20:08] |
| |
|
And yes we can definitely can help you with this and this is what we definitely recommend: Would you be able to assist me get set up with Teton?
Also refer to our prior posts. Actually the problem you had at post # 3 is due to the order type that you were using: Make sure you just use Limit or Stop orders or Trailing stop orders. Do not use like Market if Touched orders. The problem is you are using an order type, that is either not supported by CQG or the exchange. It is as simple as that. It is a case of user error. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-26 01:22:10
|
| [2022-03-01 15:22:24] |
| User566250 - Posts: 37 |
|
Thank you for that detailed post. I am glad I asked SC directly considering all the wrong information I have been getting. I checked the order types, they are simple stop loss and limit target orders, TIF is good 'til cancelled. I have attached the logs for the day it happened in live and in SIM mode. Any help getting set up with Teton is appreciated. I realize that AMP is not working with Teton at this point. |
 TradeActivityLogExport_2022-02-23.txt - Attached On 2022-03-01 15:05:51 UTC - Size: 75.49 KB - 224 views TradeActivityLogExport-SIM_2022-02-23.txt - Attached On 2022-03-01 15:05:57 UTC - Size: 35.83 KB - 328 views Screenshot 2022-03-01 100902.jpg / V - Attached On 2022-03-01 15:11:45 UTC - Size: 46.09 KB - 212 views |
| [2022-03-01 15:32:11] |
| |
|
These logs do not contain the rejection shown here, so we cannot see what the order type used was at the time. These order types are fine: https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=61926 One thing about Teton though is because the bracket order is server-side, If you are using an unsupported order type, the rejection would occur right at the very beginning and then you can resubmit. Not at a later point in time perhaps when you are not even monitoring the orders. Yes we can help you with Teton. Someone will contact you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-01 15:34:17
|
To post a message in this thread, you need to log in with your Sierra Chart account: