Support Board
Date/Time: Mon, 15 Sep 2025 22:12:55 +0000
Delayed Data on Trading Evaluator
View Count: 655
| [2021-11-15 15:25:15] |
| User185631 - Posts: 12 |
|
Hi, I have two trading accounts associated with my SC. I've tried connecting to both Rithmic/Edgeclear and AMP accounts but when I switch back over to the Trading Evaluator connection, I don't have full depth and the data is delayed. I have tried the automatic AMP connection as well but I still shows that the account is "Not Verified". Any help is appreciated. |
| [2021-11-15 17:01:34] |
| John - SC Support - Posts: 41827 |
|
Your account is up to date in terms of the verification for the CME Group's non-professional status. You can always view the date for which you are verified at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges The only reason why you would be getting delayed data when connected to the Trading Evaluator is if you are selecting the Trading Evaluator - Delayed instead of Trading Evaluator. If you have selected Trading Evaluator and are not getting real-time data, then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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