Support Board
Date/Time: Mon, 03 Mar 2025 22:01:25 +0000
[Programming Help] - Issue with chart settings date range in file
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| [2021-11-15 13:29:36] |
| User570039 - Posts: 1 |
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Hello, I have an issue with the data download since yesterday. I don't know why but it doesn't download recent data. Last week it was everything ok, but since yesterday it just give me data from august.. I tried everything, re-download, delete an reload it again, uninstall SC and install it again and it continues not working. I checked the forum and try everithing (differents internet connections, check if the SC time is the same as my computer, etc..). It still doesn't work. I don't know why the "Chart settings, date range in file" is to : 2021-08-27 and not a recent date. I can't change it. It works with the daily chart, but not the minutes chart (60min, 30min, etc.) It doesn't load the data. But, I can see the market depht. It's strange. You can see a picture in the attached files. Thanks for your help. Stefan |
 Sans titre.png / V - Attached On 2021-11-15 13:28:32 UTC - Size: 83.39 KB - 141 views |
| [2021-11-15 15:09:39] |
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We see you are using Rithmic. Therefore, refer to: Historical Data on the New Rithmic Connection We recommend using the Denali Exchange Data Feed which you already have active on your account but you just need to activate the exchanges. What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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