Support Board
Date/Time: Mon, 03 Mar 2025 22:08:10 +0000
Live Prices - Stopped working
View Count: 826
| [2021-11-10 15:26:26] |
| User224988 - Posts: 5 |
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Dear All, Attaching the private log here . [ Have also posted to the support board ] Live prices stopped working yesterday. Historic Updates normally. in Chart Settings Advanced , i have allowed intraday data. Can you please advise? https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=56726 |
| [2021-11-10 16:14:51] |
| John - SC Support - Posts: 38341 |
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In your log it shows that you have a chart for the following symbol: UB-202112-ECBOT-USD That symbol is formatted for Interactive Brokers, but your Data/Trade Service Settings >> Current Selected Service is set to SC Data - All Services. Therefore, the system does not know what to do with that symbol. To change the symbol for the currently selected service setting, select Edit >> Translate Symbols to Current Service. Keep in mind that if you change the service, you will need to update the symbols. When you close the Data/Trade Service Settings window after making a change, there is a popup window that asks if you want to update the symbols. In general, you will want to say "yes" to this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-15 13:16:08] |
| User224988 - Posts: 5 |
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Thank you for the quick response. I executed those steps the charts update to the current last tick, but again do NO LIVE update thereafter. Can you please advise? |
| [2021-11-15 14:26:53] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-16 07:19:17] |
| User224988 - Posts: 5 |
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Thank you for your patience! Tried again - with SC data services and SC symbols. Software version: 2326 64-bit | 2021-11-16 07:16:53.636 Primary Thread ID: 5164 | 2021-11-16 07:16:53.636 Usage end date: 2022-05-06 | 2021-11-16 07:16:53.636 Enabled for: Advanced Features 2. | 2021-11-16 07:16:53.636 Enabled for: Sierra Chart Historical Data Service. | 2021-11-16 07:16:53.636 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-11-16 07:16:53.636 Enabled for: Delayed Denali Exchange Data Feed. | 2021-11-16 07:16:53.636 Enabled for exchange2: CME (Trading Account Required) | 2021-11-16 07:16:53.636 Enabled for exchange2: CBOT (Trading Account Required) | 2021-11-16 07:16:53.636 Enabled for exchange2: COMEX (Trading Account Required) | 2021-11-16 07:16:53.636 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-11-16 07:16:53.636 Enabled for exchange2: fairx_exchange.data | 2021-11-16 07:16:53.636 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-11-16 07:16:53.636 Current selected Data/Trading service: SC Data - All Services | 2021-11-16 07:16:53.636 Custom symbol settings values: enabled | 2021-11-16 07:16:53.636 Chart Update Interval: 500 | 2021-11-16 07:16:53.636 Intraday Data Storage Time Unit: 0 | 2021-11-16 07:16:53.636 Time Zone: +00:00:00 (UTC+00) | 2021-11-16 07:16:53.636 2021-11-16 07:16:53 Local computer time in UTC | 2021-11-16 07:16:53.636 2021-11-16 07:16:53 Local computer time in SC Time Zone | 2021-11-16 07:16:53.636 2021-11-16 07:07:28 Server time in UTC | 2021-11-16 07:16:53.636 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-11-16 07:16:53.636 Program path: C:\SierraChart\ | 2021-11-16 07:16:53.636 Data Files path: C:\SierraChart\Data\ | 2021-11-16 07:16:53.636 OS Version Number: 10.0 | 2021-11-16 07:16:53.636 Locale Setting: C | 2021-11-16 07:16:53.637 DLLs: OrderFlowLabs.com.beta_64.dll, OrderFlowLabs.com_64.dll, UserContributedStudies_64.dll | 2021-11-16 07:16:53.637 Allowed protected custom studies: OrderFlowLabs.com, OrderFlowLabs.com Beta | 2021-11-16 07:16:53.637 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 443 | 2021-11-16 07:17:11.042 DTC Client socket (1) | Creating socket. | 2021-11-16 07:17:11.043 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-11-16 07:17:11.043 DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2021-11-16 07:17:11.043 SC Data - All Services | Network connection to server complete. | 2021-11-16 07:17:11.182 SC Data - All Services | Starting socket receive thread. | 2021-11-16 07:17:11.182 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-11-16 07:17:11.182 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-11-16 07:17:11.332 SC Data - All Services | Sending logon request message. | 2021-11-16 07:17:11.332 SC Data - All Services | Received logon response. | 2021-11-16 07:17:12.114 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-11-16 07:17:12.114 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-11-16 07:17:12.114 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-11-16 07:17:12.114 SC Data - All Services | Waiting for socket receive thread to end | 2021-11-16 07:17:12.114 DTC Client socket (1) | CloseSocket call. | 2021-11-16 07:17:12.114 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-11-16 07:17:12.114 SC Data - All Services | Disconnected from the server. | 2021-11-16 07:17:12.114 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-11-16 07:17:12.114 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-11-16 07:17:12.253 DTC Client socket (1) | Closed. | 2021-11-16 07:17:12.253 SC Data - All Services | Connecting to the server ds6-2.sierracharts.com. Port 10048 | 2021-11-16 07:17:42.132 DTC Client socket (1) | Creating socket. | 2021-11-16 07:17:42.132 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-11-16 07:17:42.133 DTC Client socket (1) | Connecting to IP: 51.195.180.15. | 2021-11-16 07:17:42.133 SC Data - All Services | Network connection to server complete. | 2021-11-16 07:17:42.190 SC Data - All Services | Starting socket receive thread. | 2021-11-16 07:17:42.190 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-11-16 07:17:42.190 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-11-16 07:17:42.270 SC Data - All Services | Sending logon request message. | 2021-11-16 07:17:42.270 SC Data - All Services | Received logon response. | 2021-11-16 07:17:42.742 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-11-16 07:17:42.742 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-11-16 07:17:42.742 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-11-16 07:17:42.742 SC Data - All Services | Waiting for socket receive thread to end | 2021-11-16 07:17:42.742 DTC Client socket (1) | CloseSocket call. | 2021-11-16 07:17:42.742 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-11-16 07:17:42.742 SC Data - All Services | Disconnected from the server. | 2021-11-16 07:17:42.742 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-11-16 07:17:42.742 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-11-16 07:17:42.799 DTC Client socket (1) | Closed. | 2021-11-16 07:17:42.799 |
| [2021-11-16 12:10:29] |
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This is the relevant message: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-11-16 07:17:12.114
Refer to: Denali Exchange Data Feed: Connections We also want you to update to the latest prerelease: Software Download: Fast Update We have implemented a solution to avoid this problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-16 14:14:42] |
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It is necessary to update all instances of Sierra Chart you are running to the latest prerelease.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-16 14:39:57
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