Support Board
Date/Time: Mon, 03 Mar 2025 22:53:18 +0000
connection problems all the time
View Count: 607
| [2021-11-10 15:25:46] |
| User675119 - Posts: 13 |
|
Hi, so what is the problem with cqg connection recently? it used to happen only once a year, now few times a week, from I would say a month or two. Always when i am in a trade, connection is lost, I have to shut down, losing my stop and target, then restart, then it works again. It is very frustrating and I am tired. So, I trade both Eurex and Nymex, do I have to change broker? connection? Can I have Eurex data if I switch to Sierra order routing? I need to fix this. Thanks |
| [2021-11-10 15:57:35] |
| John - SC Support - Posts: 38341 |
|
The first thing to do is to get us your Message Log when you have a problem so we can see what the exact issue is. Once you have the issue with the connection, then before you restart anything, follow these instructions to post your Message Log: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-17 15:07:12] |
| |
|
From User: I have sent the message log. I have lost connection again today Sierra Chart Support |
| [2021-11-17 15:24:04] |
| |
|
We cannot help with CQG connection issues. We do not yet have a direct EUREX order routing available but that is coming soon. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: