Support Board
Date/Time: Mon, 03 Mar 2025 17:34:25 +0000
Live Prices - Stopped Working
View Count: 591
| [2021-11-10 09:41:57] |
| User224988 - Posts: 5 |
|
Hello, Live prices where working until yesterday mid-day. Currently chart updates all historic data only. Best Jason |
| [2021-11-10 15:28:48] |
| John - SC Support - Posts: 38322 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-10 15:43:31] |
| User224988 - Posts: 5 |
|
Thank you John. UB-202112-ECBOT-USD The message log is below Reading Internal Order ID file. | 2021-11-10 15:36:25.549 Reading Trade Orders file. | 2021-11-10 15:36:25.653 Reading Trade Positions file. | 2021-11-10 15:36:25.653 Reading Trade Account Data files. | 2021-11-10 15:36:25.654 UDPListener (1496). Port 22904 | Listening on UDP port 22904. | 2021-11-10 15:36:25.680 Software version: 2326 64-bit | 2021-11-10 15:36:25.680 Primary Thread ID: 592 | 2021-11-10 15:36:25.680 Usage end date: 2022-05-06 | 2021-11-10 15:36:25.680 Enabled for: Advanced Features 2. | 2021-11-10 15:36:25.680 Enabled for: Sierra Chart Historical Data Service. | 2021-11-10 15:36:25.680 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-11-10 15:36:25.680 Enabled for: Delayed Denali Exchange Data Feed. | 2021-11-10 15:36:25.680 Enabled for exchange2: CME (Trading Account Required) | 2021-11-10 15:36:25.680 Enabled for exchange2: CBOT (Trading Account Required) | 2021-11-10 15:36:25.680 Enabled for exchange2: COMEX (Trading Account Required) | 2021-11-10 15:36:25.680 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-11-10 15:36:25.680 Enabled for exchange2: fairx_exchange.data | 2021-11-10 15:36:25.680 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-11-10 15:36:25.680 Current selected Data/Trading service: SC Data - All Services | 2021-11-10 15:36:25.680 Custom symbol settings values: enabled | 2021-11-10 15:36:25.680 Chart Update Interval: 500 | 2021-11-10 15:36:25.680 Intraday Data Storage Time Unit: 0 | 2021-11-10 15:36:25.680 Time Zone: +00:00:00 (UTC+00) | 2021-11-10 15:36:25.680 2021-11-10 15:36:25 Local computer time in UTC | 2021-11-10 15:36:25.680 2021-11-10 15:36:25 Local computer time in SC Time Zone | 2021-11-10 15:36:25.680 2021-11-10 15:36:25 Server time in UTC | 2021-11-10 15:36:25.680 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-11-10 15:36:25.680 Program path: C:\SierraChart\ | 2021-11-10 15:36:25.680 Data Files path: C:\SierraChart\Data\ | 2021-11-10 15:36:25.680 OS Version Number: 10.0 | 2021-11-10 15:36:25.681 Locale Setting: C | 2021-11-10 15:36:25.681 DLLs: OrderFlowLabs.com.beta_64.dll, OrderFlowLabs.com_64.dll, UserContributedStudies_64.dll | 2021-11-10 15:36:25.681 Allowed protected custom studies: OrderFlowLabs.com, OrderFlowLabs.com Beta | 2021-11-10 15:36:25.681 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2021-11-10 15:36:25.706 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-11-10 15:36:25.754 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-11-10 15:36:25.859 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-11-10 15:36:25.859 Received 5 login tokens. | 2021-11-10 15:36:25.962 Symbol settings MD5 received. Request ID: 1. | 2021-11-10 15:36:26.417 Symbol settings are up-to-date for scdataallservices. | 2021-11-10 15:36:26.417 SC Data - All Services | Connected to server complete. | 2021-11-10 15:36:32.095 Triggering next historical data download in queue. | 2021-11-10 15:36:32.096 Triggering next historical data download in queue. | 2021-11-10 15:36:32.096 Triggering next historical data download in queue. | 2021-11-10 15:36:32.096 Triggering next historical data download in queue. | 2021-11-10 15:36:32.096 No download requests in the queue to start downloads for. | 2021-11-10 15:36:32.119 No download requests in the queue to start downloads for. | 2021-11-10 15:36:32.119 No download requests in the queue to start downloads for. | 2021-11-10 15:36:32.119 No download requests in the queue to start downloads for. | 2021-11-10 15:36:32.119 Loading DLL: C:\SierraChart\Data\OrderFlowLabs.com.dll (OrderFlowLabs.com_64.dll). Handle: 7ff8a6c80000 | 2021-11-10 15:37:30.984 UB-202112-ECBOT-USD [CV] 500 Trades #1 | Reloading chart. | 2021-11-10 15:37:31.006 UB-202112-ECBOT-USD [CV] 500 Trades #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2021-11-10 15:37:31.006 UB-202112-ECBOT-USD [CV] 500 Trades #1 | There are no continuous futures contract symbols. Loading data normally. | 2021-11-10 15:37:31.006 SC Data - All Services | Starting real-time market data updates for: UB-202112-ECBOT-USD. ID: 1 | 2021-11-10 15:37:31.507 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: UB-202112-ECBOT-USD | 2021-11-10 15:37:31.507 SC Data - All Services | Requesting security definition data for: UB-202112-ECBOT-USD. ID: 1 | 2021-11-10 15:37:31.507 No historical data client is currently set to download historical Intraday data for UB-202112-ECBOT-USD. | 2021-11-10 15:37:31.507 Real-time Intraday chart data file updates started for UB-202112-ECBOT-USD | 2021-11-10 15:37:31.507 Intraday chart data file opened for UB-202112-ECBOT-USD | 2021-11-10 15:37:31.507 File >> Disconnect selected. | 2021-11-10 15:39:06.947 SC Data - All Services | Disconnected. | 2021-11-10 15:39:06.950 SC Data - All Services | Connected to server complete. | 2021-11-10 15:39:21.125 Triggering next historical data download in queue. | 2021-11-10 15:39:21.125 Triggering next historical data download in queue. | 2021-11-10 15:39:21.125 Triggering next historical data download in queue. | 2021-11-10 15:39:21.125 Triggering next historical data download in queue. | 2021-11-10 15:39:21.125 No download requests in the queue to start downloads for. | 2021-11-10 15:39:21.128 No download requests in the queue to start downloads for. | 2021-11-10 15:39:21.128 No download requests in the queue to start downloads for. | 2021-11-10 15:39:21.128 No download requests in the queue to start downloads for. | 2021-11-10 15:39:21.128 SC Data - All Services | Starting real-time market data updates for: UB-202112-ECBOT-USD. ID: 1 | 2021-11-10 15:39:21.567 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: UB-202112-ECBOT-USD | 2021-11-10 15:39:21.567 SC Data - All Services | Requesting security definition data for: UB-202112-ECBOT-USD. ID: 1 | 2021-11-10 15:39:21.567 No historical data client is currently set to download historical Intraday data for UB-202112-ECBOT-USD. | 2021-11-10 15:39:21.567 Real-time Intraday chart data file updates started for UB-202112-ECBOT-USD | 2021-11-10 15:39:21.567 Intraday chart data file opened for UB-202112-ECBOT-USD | 2021-11-10 15:39:21.567 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2021-11-10 15:41:10.885 The message log has been sent to support. | 2021-11-10 15:41:10.885 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 32768 | 2021-11-10 15:41:10.885 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 95.216.233.104. | 2021-11-10 15:41:10.885 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2021-11-10 15:41:11.361 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2021-11-10 15:41:11.616 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-11-10 15:41:11.616 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-11-10 15:41:11.690 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-11-10 15:41:11.690 |
| [2021-11-10 16:16:54] |
| John - SC Support - Posts: 38322 |
|
We just answered this here: Live Prices - Stopped working For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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