Support Board
Date/Time: Mon, 03 Mar 2025 17:24:21 +0000
Discrepancy with Trades
View Count: 608
| [2021-11-09 23:16:05] |
| Profit-Stalker - Posts: 8 |
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I use Infinity Futures as my broker. They show I took a trade that I know I DID NOT. They say because I trade from the Sierra Charts I should reach out to you to verify if the trade was taken . I explained to them the charts show the same thing I have which is different than what they sent on my statement. They said, Sierra sends us the info from the charts. Can you please advise, as my broker shows an $800 loss when it should not be as I wasn't at my computer at the time. PLEASE HELP
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| [2021-11-10 15:00:56] |
| Sierra_Chart Engineering - Posts: 18623 |
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Sierra Chart maintains a full log of the trading activity from Sierra Chart and also received from the trading server during the times that Sierra Chart was connected to that server. So you can see all of the trading activity from Sierra Chart and you can clearly identify the origin of an order. Here are the instructions for this: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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