Support Board
Date/Time: Mon, 03 Mar 2025 17:36:52 +0000
Unable to place orders in CL Trading DOM
View Count: 580
| [2021-11-09 14:06:42] |
| User262655 - Posts: 7 |
|
Trade Order Error - Selected Time in Force is not supported. Internal Order ID: 30035. Service Order ID: (none). Symbol: F.US.CLEZ21. Account: 133124 | 2021-11-09 07:54:47.721 * Trade Order Error - Selected Time in Force is not supported. Internal Order ID: 30038. Service Order ID: (none). Symbol: F.US.CLEZ21. Account: 133124 | 2021-11-09 07:55:04.330 * Trade Order Error - Selected Time in Force is not supported. Internal Order ID: 30047. Service Order ID: (none). Symbol: F.US.CLEZ21. Account: 133124 | 2021-11-09 08:01:42.110 * Trade Order Error - Selected Time in Force is not supported. Internal Order ID: 30053. Service Order ID: (none). Symbol: F.US.CLEZ21. Account: 133124 | 2021-11-09 08:02:11.196 * |
| [2021-11-09 14:12:58] |
| User262655 - Posts: 7 |
|
Hi The following is the selected copy of message log Computer time to server time difference: -00:00:00.598 | 2021-11-09 07:56:23.122 Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2021-11-09 07:56:23.123 * CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-11-09 07:56:36.416 CQG WebSocket socket (1) | Closed. | 2021-11-09 07:56:36.416 DTC Client socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-11-09 07:56:36.416 DTC Client socket (2) | Closed. | 2021-11-09 07:56:36.416 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-11-09 07:57:06.425 DTC Client socket (2) | Deleting network socket now after delay. | 2021-11-09 07:57:06.426 Opened cached Intraday file: C:\SierraChart\Data\F.US.EJYZ21.scid. Thread ID: 18476 | 2021-11-09 08:00:04.739 Requesting current DateTime from Sierra Chart server. | 2021-11-09 08:09:07.647 Received Date-time from server. Delay adjusted UTC Date-time: 2021-11-09 14:09:08.835. Round-trip delay: 00:00:00.296 | 2021-11-09 08:09:08.240 Computer time to server time difference: -00:00:00.594 | 2021-11-09 08:09:08.240 Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2021-11-09 08:09:08.240 * Requesting current DateTime from Sierra Chart server. | 2021-11-09 08:09:13.564 Received Date-time from server. Delay adjusted UTC Date-time: 2021-11-09 14:09:14.752. Round-trip delay: 00:00:00.296 | 2021-11-09 08:09:14.156 Computer time to server time difference: -00:00:00.595 | 2021-11-09 08:09:14.156 Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2021-11-09 08:09:14.156 * |
| [2021-11-09 16:01:20] |
| John - SC Support - Posts: 38324 |
|
The two items you posted are not related. With regards to the first item - "Selected Time in Force is not supported", whatever selection you have for the Time in Force for your order is not supported by the exchange (or your order routing service). The safest option is "Day", but you must have selected something else. Refer to the following: Basic Trading and the Trade Window: Main >> TimeInForce (Time in Force): With regards to the second item, it is not something you need to be worried about, as your clock is less than 1 second off. Refer to the following: General Settings Window: Periodically Set System Date-Time from Server (Global Settings >> General Settings >> General >> Update Intervals) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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