Support Board
Date/Time: Wed, 19 Mar 2025 01:18:01 +0000
Delayed Data
View Count: 566
| [2021-11-08 15:15:40] |
| User913831 - Posts: 37 |
|
Hi, I have logged into Sierra after a short break and noticed I have a 10 mn + delayed on CME futures market data. I recently renew my account, hence I do not understand why I can not access realtime market data. Can you help Thanks |
| [2021-11-08 16:49:56] |
| John - SC Support - Posts: 38782 |
|
The exchanges on your Denali Exchange Data Feed did not renew due to insufficient funds and you did not reactivate them. You can reactivate the exchanges for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-08 22:11:22] |
| User913831 - Posts: 37 |
|
I do not understand from previous post i understood package 11 was reniew until 20 mrch 22 see copied post below [2021-10-11 14:48:30]#12 John - SC Support [Direct Messages] - Posts: 12007 We have taken care of this for you. Your account has now renewed for Package 11 with an End Date of March 20, 2022. |
| [2021-11-08 22:14:12] |
| John - SC Support - Posts: 38782 |
|
Package 11 is the Usage Time for the Sierra Chart software and also includes the Data Feed Fee for the Denali Exchange Data Feed. This is just one part of what you need to get the data. You also need to have the exchanges that are part of the Denali Exchange Data Feed. You need to activate, and pay for, the exchange(s) for which you want to have real-time data. The exchanges renew on a calendar month basis, so the fees are due on the first day of each month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: