Support Board
Date/Time: Mon, 03 Mar 2025 22:32:05 +0000
Data
View Count: 587
| [2021-11-05 15:06:55] |
| joplacas - Posts: 9 |
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Hi, ok just activated option 4 but still nothing. I try again to connecto to SC CME Futures Order Routing and nothing. All SC Data, seems to work, but I charge my Chart Book, from The Pit, and nothing. No data to watch at all. Could you please confirm what data service must connect to go on? - All SC Data - SC CME Futures Order Routing (trading) - Other? Thanks but completelly lost after reading a lot your guides. Best Juan |
| [2021-11-05 15:14:35] |
| John - SC Support - Posts: 38341 |
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Could you please confirm what data service must connect to go on?
The service setting depends on what trading service you are using. Who is your broker and do you know what order routing service they use (Rithmic, CQG, etc.)? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-05 15:37:09] |
| joplacas - Posts: 9 |
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Hi, I funded an amp future trading account with 210€ as you recommended. I want to use denali package 12. I activated option 4 of CME exchange data for none-profesional. Does this help? Juan |
| [2021-11-05 15:37:57] |
| joplacas - Posts: 9 |
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O signed CQG agreement by the way, when i funded the amp account... if it answer your question. best
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| [2021-11-05 15:43:10] |
| John - SC Support - Posts: 38341 |
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It looks like you have connected to that CQG account in order to verify your non-professional status. Everything looks good on your account from our end. So we need to see your Message Log. Please follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-05 15:52:20] |
| joplacas - Posts: 9 |
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Software version: 2323 64-bit | 2021-11-05 15:48:27.593 Primary Thread ID: 1448 | 2021-11-05 15:48:27.593 Usage end date: 2022-02-14 | 2021-11-05 15:48:27.593 Enabled for: Advanced Features 2. | 2021-11-05 15:48:27.593 Enabled for: Sierra Chart Historical Data Service. | 2021-11-05 15:48:27.593 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-11-05 15:48:27.593 Enabled for: Delayed Denali Exchange Data Feed. | 2021-11-05 15:48:27.593 Enabled for exchange2: CME | 2021-11-05 15:48:27.593 Enabled for exchange2: fairx_exchange.data | 2021-11-05 15:48:27.593 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-11-05 15:48:27.593 Current selected Data/Trading service: SC CME Futures Order Routing | 2021-11-05 15:48:27.593 Custom symbol settings values: enabled | 2021-11-05 15:48:27.593 Chart Update Interval: 500 | 2021-11-05 15:48:27.593 Intraday Data Storage Time Unit: 1 | 2021-11-05 15:48:27.593 Time Zone: +00:00:00 (UTC+00) | 2021-11-05 15:48:27.593 2021-11-05 15:48:27 Local computer time in UTC | 2021-11-05 15:48:27.593 2021-11-05 15:48:27 Local computer time in SC Time Zone | 2021-11-05 15:48:27.593 2021-11-05 11:45:18 Server time in UTC | 2021-11-05 15:48:27.593 Local computer UTC time and Server UTC time difference: 11 seconds. | 2021-11-05 15:48:27.593 Notice: Your computer's clock is off by 11 seconds. For help with this, press the 'Send for Analysis' button. | 2021-11-05 15:48:27.593 Program path: C:\SierraChart\ | 2021-11-05 15:48:27.593 Data Files path: C:\SierraChart\Data\ | 2021-11-05 15:48:27.593 OS Version Number: 10.0 | 2021-11-05 15:48:27.593 Locale Setting: C | 2021-11-05 15:48:27.593 DLLs: UserContributedStudies_64.dll | 2021-11-05 15:48:27.594 Allowed protected custom studies: | 2021-11-05 15:48:27.594 SC CME Futures Order Routing | Connecting to the server futurestrading1.sierracharts.com. Port 65535 | 2021-11-05 15:48:31.233 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-11-05 15:48:31.234 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-11-05 15:48:31.235 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2021-11-05 15:48:31.235 DTC Client socket (1) | Connect event error. Windows error code 10060: Se produjo un error durante el intento de conexión ya que la parte conectada no respondió adecuadamente tras un periodo de tiempo, o bien se produjo un error en la conexión establecida ya que el host conectado no ha podido responder. | 2021-11-05 15:48:52.276 * DTC Client socket (1) | CloseSocket call. | 2021-11-05 15:48:52.276 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-11-05 15:48:52.276 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-11-05 15:48:52.276 DTC Client socket (1) | Closed. | 2021-11-05 15:48:52.276 DTC Client socket (0) | CloseSocket call. | 2021-11-05 15:48:52.291 SC CME Futures Order Routing | Disconnected. | 2021-11-05 15:48:52.291 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-11-05 15:48:52.291 SC CME Futures Order Routing | Connecting to the server futurestrading1.sierracharts.com. Port 0 | 2021-11-05 15:50:52.308 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-11-05 15:50:52.390 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-11-05 15:50:52.390 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2021-11-05 15:50:52.390 DTC Client socket (1) | Error connecting to 216.1.90.129:0. Windows error code 10049: La dirección solicitada no es válida en este contexto. | 2021-11-05 15:50:52.391 * DTC Client socket (1) | Connect event error. Windows error code 10049: La dirección solicitada no es válida en este contexto. | 2021-11-05 15:50:52.391 * DTC Client socket (1) | CloseSocket call. | 2021-11-05 15:50:52.391 DTC Client socket (1) | Closed. | 2021-11-05 15:50:52.391 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-11-05 15:50:52.392 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-11-05 15:50:52.392 DTC Client socket (0) | CloseSocket call. | 2021-11-05 15:50:52.406 SC CME Futures Order Routing | Disconnected. | 2021-11-05 15:50:52.406 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-11-05 15:50:52.406 |
| [2021-11-05 15:52:40] |
| joplacas - Posts: 9 |
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message log...this is out of my league....
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| [2021-11-05 16:24:36] |
| John - SC Support - Posts: 38341 |
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Change your Global Setting >> Data/Trade Service Settings >> Current Selected Service to SC Data - All Services. Then select OK to get off that page, and when it asks if you want to change your symbols, select Yes. Just to be sure you get all your symbols updated, select Edit >> Translate Symbols to Current Service. Then see if you have any trouble with the data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-16 20:04:17] |
| joplacas - Posts: 9 |
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Hi, having troubles with data denali It doesnt charged data correcly leaving behind unreal gaps... i attach log if you need it. but i cannot trade with this. this is the second day it happens... best |
| Private File |
gap.PNG| [2021-11-16 20:13:08] |
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First thing we want you to do is to update Sierra Chart: Software Download: Fast Update And make sure the Session Times include the entire 24 hour time range: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.3 - Session Start Time and End Time not Covering Current Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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