Support Board
Date/Time: Sat, 12 Jul 2025 05:52:21 +0000
Denali Futures Options Data
View Count: 734
| [2021-11-05 11:04:11] |
| User12089 - Posts: 365 |
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when trying to get Futures Options data (for e.g. ES) from Denali getting error message "Real-time Subscription for the Instrument not enabled" Why is that? I am a real-time and full depth CME Denali subscriber |
| [2021-11-05 14:19:54] |
| John - SC Support - Posts: 40857 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". Try to open the Options for the ES symbol. After trying to open the Options and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-05 14:45:42
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| [2021-11-05 17:04:37] |
| User12089 - Posts: 365 |
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Note, my SC is using Denali with CQG Symbol Mapping - may be thats the root cause? I am not trading Options through CQG only Futures - however i need the Future Options Data from Denali for analytics HD Request # 45 | Downloading Intraday chart data for C.US.EW2X2146800 to the file C.US.EW2X2146800.scid. Service: cqg | 2021-11-05 17:02:08.834 HD Request # 45 | Rounding start date-time down to the minute: 2021-05-03 18:02:00.000 | 2021-11-05 17:02:08.834 HD Request # 45 | Download start date-time: 2021-05-03 18:02:00.000000. File last date-time: 00:00:00.000000 | 2021-11-05 17:02:08.834 HD Request # 45 | Requesting historical Tick data. | 2021-11-05 17:02:08.834 HD Request # 45 | Error downloading historical Intraday data for C.US.EW2X2146800. Instrument C.US.EW2 (corresponding to ID 2596) is not allowed. Result=103. Num Quotes=0 | 2021-11-05 17:02:08.890 HD Request # 45 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for C.US.EW2X2146800 | 2021-11-05 17:02:08.890 HD Request # 45 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2021-11-05 17:02:08.891 HD Request # 45 | Completion time: 0s | 2021-11-05 17:02:08.891 HD Request # 45 | Intraday data download complete for C.US.EW2X2146800. Unique request ID: 40 | 2021-11-05 17:02:08.891 Removing historical data download ID 40. | 2021-11-05 17:02:08.891 Real-time Intraday chart data file updates started for C.US.EW2X2146800 | 2021-11-05 17:02:08.891 Intraday chart data file opened for C.US.EW2X2146800 | 2021-11-05 17:02:08.891 HD Request # 45 | Enabling Intraday chart updating for symbol. | 2021-11-05 17:02:08.891 Triggering next historical data download in queue. | 2021-11-05 17:02:08.891 No download requests in the queue to start downloads for. | 2021-11-05 17:02:08.891 |
| [2021-11-05 17:13:38] |
| John - SC Support - Posts: 40857 |
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You are correct, you need to have your service be SC Data - All Services in order to get the Options from the Denali Exchange Data Feed. The easiest way to do this is to have a second installation of Sierra Chart that has the service set to SC Data - All Services, this way you are not having to switch your service setting back and forth. Refer to the following for how to install a second Sierra Chart: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-05 17:20:15] |
| User12089 - Posts: 365 |
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aaah great thanks and i guess the current data licensing policy enforced by your servers is perfectly fine with that ie run 2 separate SC instance ON THE SAME machine, one instance connected to Denali with CQG Symbol Mapping and the other directly to Denali with Denali Symbol Mapping - right? Date Time Of Last Edit: 2021-11-05 17:20:56
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| [2021-11-05 17:49:32] |
| John - SC Support - Posts: 40857 |
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Yes, you can run 2 instances of Sierra Chart on the same system and get the Denali data into both without a problem and without any additional cost.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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