Support Board
Date/Time: Mon, 03 Mar 2025 10:48:32 +0000
BitMex Data Feed
View Count: 848
| [2021-11-03 06:46:17] |
| User78442 - Posts: 260 |
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My Bitmex data feed keeps dropping out. Any ideas?
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| [2021-11-03 13:57:57] |
| John - SC Support - Posts: 38292 |
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This tends to occur with BitMex and there is nothing we can do about it. The only information we can give you is what is documented here: https://www.sierrachart.com/index.php?page=doc/BitMEX_Trading.php#BitmexConnectionProblems For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-03 14:51:29] |
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Do not use the BitMex Trading direct connection. Use the connection method documented here: Cryptocurrency / Bitcoin Data and Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-03 21:47:43] |
| User475087 - Posts: 1 |
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Maybe the cause is this: https://blog.bitmex.com/site_announcement/reminder-change-of-websocket-endpoint-by-1-november/ |
| [2021-11-04 05:11:04] |
| User78442 - Posts: 260 |
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Thanks I'll look into the options
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| [2021-11-04 12:41:13] |
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We will update the connection address as shown here: https://blog.bitmex.com/site_announcement/reminder-change-of-websocket-endpoint-by-1-november/ Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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