Support Board
Date/Time: Tue, 26 Nov 2024 02:30:58 +0000
CL May DOM & chart issue
View Count: 1183
| [2014-03-31 14:05:46] |
| crazybears - Posts: 314 |
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Hi could you check CL.20140500.CME_NY [M] , DOM & chart looks as not receiving right data. tried to disconected but not works . Date Time Of Last Edit: 2014-03-31 14:06:01
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| [2014-03-31 16:49:29] |
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We have checked the pricing on the Sierra Chart data feed and from CTS for this particular futures contract and it looks correct. They match. What is a particular problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-31 21:05:30] |
| crazybears - Posts: 314 |
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hi SC version 1114 chart flex renko problem was on DOM,it had hole i mean i saw 5 level on bid an 3 on ask some levels were empity show nothing also i saw sometimes lag when chart update delete and downliad date resolved the problem now i'm away and can't check later or tomorrow i'll check again maybe it's a fault on my side but I didn't notice that on another's futures |
| [2014-03-31 21:11:28] |
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In regards to the market depth, to verify you have correct depth data, select File >> Open Market Depth Window. That provides a clear view of the market depth data being held in memory.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-31 22:35:22] |
| crazybears - Posts: 314 |
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Hi seems there are some issues on depth data there are duplicate levels |
| Attachment Deleted. |
Depth.jpg| [2014-04-01 01:59:43] |
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Unfortunately we think we know what the problem is. With all of the changes to request and handle security definition data for CTS T4 symbol/market changes on the CTS side, when using the Sierra Chart Exchange Data Feed, there still is a market data subscription through CTS T4 for symbols that receive data from the Sierra Chart data feed. Therefore, charts are receiving double the amount of data. Both from the Sierra Chart feed and from T4. We acknowledge this is a serious problem and we are correcting it now. We had to get the recent CTS T4 integration code changes out as soon as possible for users to be able to continue to use CTS T4 . With the increased amount of complexity of Sierra Chart, it is inevitable that sometimes things like this can happen when we have very short amount of time to program and debug code. This problem will be resolved in version 1115. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-04-01 02:05:09
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| [2014-04-01 04:36:48] |
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Version 1115 has been released. We recommend re-downloading the data in the chart with Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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