Support Board
Date/Time: Mon, 03 Mar 2025 10:32:57 +0000
TNZ21-CBOT
View Count: 442
| [2021-11-02 21:58:11] |
| User599267 - Posts: 4 |
|
Hi I have not been able to get any data in TNZ21-CBOT today. Data on CQG in Jigsaw has been fine though. I'm getting a symbol error message for the first time in two months? Thank |
| [2021-11-03 00:10:47] |
| John - SC Support - Posts: 38292 |
|
We definitely see the data, so there is not an issue with the Denali Exchange Data Feed. Therefore, we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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