Support Board
Date/Time: Mon, 03 Mar 2025 10:34:41 +0000
Lost TPO Profile Data
View Count: 433
| [2021-11-01 14:37:35] |
| Hybrid01 - Posts: 2 |
|
Hi Support, i recently changed from service package 5 to service package 10, as I'm looking to follow your recommendations for Trading services coupled with the recommended service package with the Denali data feed. Do i need to switch to another package to get the TPO data back in my TPO Profile chart? I would like this TPO data for both delayed and real-time if possible. I've uploaded my current TPO and prior day before making the data service change, which is what i'm suspecting as the root cause. Many thanks! Steven |
Private File Private File |
| [2021-11-01 15:18:52] |
| John - SC Support - Posts: 38292 |
|
You need to be on Package 11 to get the TPO profiles. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. ----------------- Also, you do not have the Denali Exchange Data Feed fully setup. Follow the remaining steps in the Setup Instructions to finish the setup of the Denali Exchange Data Feed: Denali Exchange Data Feed: Activate the Exchanges: The CME Group (Denali Exchange Data Feed Setup Instructions) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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