Support Board
Date/Time: Mon, 03 Mar 2025 10:02:08 +0000
Sudden Stop in Data - Not Recognizing Symbols
View Count: 653
| [2021-11-01 00:20:41] |
| KXRCap - Posts: 64 |
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AMP Acct CQG Web API Quotes and Data Stopped 19:00 CT. First 2 hrs of Trading Fine... Konrad. |
| [2021-11-01 01:02:34] |
| KXRCap - Posts: 64 |
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Symbol Error - F.US.EU6Z21 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.EU6 (corresponding to ID = 2) is not enabled. | 2021-10-31 18:59:44.870 Is an example. Getting nothing in Quote Board as well.... 17:00 to 19:00 all good... Then sudden error boxes on all charts expressing wrong symbol data. |
| [2021-11-01 01:27:54] |
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You need to activate the exchanges that you need data for here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed They did not renew maybe because there was an insufficient balance on your account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-01 01:28:53
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| [2021-11-01 02:17:29] |
| KXRCap - Posts: 64 |
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I have $220 in my account for Denali Feed and Exchange ... I activate and it says you need more!!! Whats the game |
| [2021-11-01 13:58:58] |
| John - SC Support - Posts: 38292 |
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On October 11, 2021 your account renewed for Package 11 for 6 months at a cost of $220.80. Therefore, when today came (first day of November) the exchange that you had selected did not renew since you did not have enough funds in your account. We see that you have resolved the issue at this time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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