Support Board
Date/Time: Sun, 02 Mar 2025 22:02:16 +0000
Denali connection problem
View Count: 394
| [2021-10-29 10:16:59] |
| User75568 - Posts: 8 |
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Hi, I can not connect to the denali data feed. I have a trading account with stage5/advantage with direct order routing. It worked till today without problems. Software version: 2323 64-bit | 2021-10-29 11:28:19.568 OpenGL enabled (Intel/Intel(R) Iris(R) Plus Graphics) | 2021-10-29 11:28:19.568 Primary Thread ID: 15420 | 2021-10-29 11:28:19.568 Usage end date: 2021-11-24 | 2021-10-29 11:28:19.568 Enabled for: Advanced Features 2. | 2021-10-29 11:28:19.568 Enabled for: Sierra Chart Historical Data Service. | 2021-10-29 11:28:19.568 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-10-29 11:28:19.568 Enabled for: Delayed Denali Exchange Data Feed. | 2021-10-29 11:28:19.568 Enabled for exchange2: CME (Trading Account Required) | 2021-10-29 11:28:19.568 Enabled for exchange2: CBOT (Trading Account Required) | 2021-10-29 11:28:19.568 Enabled for exchange2: COMEX (Trading Account Required) | 2021-10-29 11:28:19.568 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-10-29 11:28:19.568 Enabled for exchange2: fairx_exchange.data | 2021-10-29 11:28:19.568 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-10-29 11:28:19.568 Current selected Data/Trading service: SC CME Futures Order Routing | 2021-10-29 11:28:19.568 Custom symbol settings values: enabled | 2021-10-29 11:28:19.568 Chart Update Interval: 800 | 2021-10-29 11:28:19.568 Intraday Data Storage Time Unit: 0 | 2021-10-29 11:28:19.568 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2021-10-29 11:28:19.568 2021-10-29 09:28:19 Local computer time in UTC | 2021-10-29 11:28:19.568 2021-10-29 11:28:19 Local computer time in SC Time Zone | 2021-10-29 11:28:19.568 2021-10-29 06:54:22 Server time in UTC | 2021-10-29 11:28:19.568 Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-10-29 11:28:19.568 Program path: C:\SierraChart\ | 2021-10-29 11:28:19.568 Data Files path: C:\SierraChart\Data\ | 2021-10-29 11:28:19.568 OS Version Number: 10.0 | 2021-10-29 11:28:19.568 Locale Setting: C | 2021-10-29 11:28:19.568 SC CME Futures Order Routing | Connecting to the server futurestrading1.sierracharts.com. Port 0 | 2021-10-29 11:28:32.029 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-10-29 11:28:32.042 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-29 11:28:32.042 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2021-10-29 11:28:32.042 DTC Client socket (1) | Error connecting to 216.1.90.129:0. Windows error code 10049: Die angeforderte Adresse ist in diesem Kontext ungültig. | 2021-10-29 11:28:32.043 DTC Client socket (1) | Connect event error. Windows error code 10049: Die angeforderte Adresse ist in diesem Kontext ungültig. | 2021-10-29 11:28:32.043 DTC Client socket (1) | CloseSocket call. | 2021-10-29 11:28:32.043 DTC Client socket (1) | Closed. | 2021-10-29 11:28:32.043 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-10-29 11:28:32.043 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 11:28:32.043 DTC Client socket (0) | CloseSocket call. | 2021-10-29 11:28:32.046 SC CME Futures Order Routing | Disconnected. | 2021-10-29 11:28:32.047 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 11:28:32.047 SC CME Futures Order Routing | Connecting to the server futurestrading2.sierracharts.com. Port 0 | 2021-10-29 11:28:34.055 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-10-29 11:28:34.072 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-29 11:28:34.072 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2021-10-29 11:28:34.072 DTC Client socket (1) | Error connecting to 208.185.224.129:0. Windows error code 10049: Die angeforderte Adresse ist in diesem Kontext ungültig. | 2021-10-29 11:28:34.072 DTC Client socket (1) | Connect event error. Windows error code 10049: Die angeforderte Adresse ist in diesem Kontext ungültig. | 2021-10-29 11:28:34.072 DTC Client socket (1) | CloseSocket call. | 2021-10-29 11:28:34.072 DTC Client socket (1) | Closed. | 2021-10-29 11:28:34.073 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-10-29 11:28:34.073 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 11:28:34.073 DTC Client socket (0) | CloseSocket call. | 2021-10-29 11:28:34.084 SC CME Futures Order Routing | Disconnected. | 2021-10-29 11:28:34.084 |
| [2021-10-29 11:15:40] |
| User75568 - Posts: 8 |
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I can connect to "SC Data - All services (data).
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| [2021-10-29 13:36:57] |
| Sierra_Chart Engineering - Posts: 18607 |
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We apologize for this issue. Set Global Settings >> Data/Trade Service Settings >> Clearing Firm to "Advantage/Stage 5.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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