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cts data feed and sierra real time data...

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[2014-03-31 00:56:19] #1 [Go To First Post]
User53765 - Posts: 66
Hi Support, Is it possible to use sierra version 997 or lower with the new sierra real time data feed with a cts account. I find the connection with cts on the lower versions is much more stable, smoother, and faster then the fix connection on the newer versions with no message errors timing out the data every few minutes. Any thoughts would be greatly appreciated.

[2014-03-31 02:48:52] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
No. However, if you are not using the CTS market data feed, and instead the Sierra Chart Exchange Data Feed, then it will not matter. And also from an engineering perspective, we see the FIX connection as definitely more stable. Certainly it had problems in the beginning but CTS has resolved those. And for order handling, we only can recommend the newer versions. Newer versions have more organized and stable order handling with CTS FIX. We need to know about the "message errors timing out". When you see that provide a copy of the Sierra Chart Message Log. Here are the instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-31 02:58:44] #3 [Go To First Post]
User53765 - Posts: 66
Thank you for the update. However can you explain to me why every time ive tried updating to newer releases including the latest full release why my screen moves slower along with the data. I have tried the Fast trade option and generally speaking when I move my cursor along the charts it freezes many times while the lower versions are completely smooth and worry free compared to the FIX connection versions im experiencing with. And those loosing connection messages every few minutes really seems to me that's something just not right. I read on the board that there is still issues with historical contracts with CTS and defining those problems, but overall how the freezing on the screens or much slower pace be accounted for in reasoning. I guess this was my more important question. Thanks in advance.

[2014-03-31 03:07:41] #4 [Go To First Post]
User53765 - Posts: 66
And sorry sierra support I forgot to add that I am using the Topsteptrader practice account as far as the issues im getting. If the practice accounts are treated differently then live accounts then maybe this could be a reason. Just wanted to clarify this point.

[2014-03-31 03:26:08] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What you are describing is completely unrelated to CTS. Refer to help topic 30: http://www.sierrachart.com/index.php?l=doc/helpdetails30.html You should not be experiencing that at all. Must be some item described in help topic 30. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-31 03:26:27

[2014-03-31 03:35:19] #6 [Go To First Post]
User53765 - Posts: 66
Hi Support. Im attaching the log so you can see what kind of error message im getting. Software version: 1114 \| 2014-03-30 22:29:16 Usage end date: 2014-04-29 \| 2014-03-30 22:29:16 Enabled for: Sierra Chart Historical Data Service. \| 2014-03-30 22:29:16 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-03-30 22:29:16 Active service: CTS T4 \| 2014-03-30 22:29:16 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2014-03-30 22:29:16 2014-03-30 20:29:16 Local computer clock time \| 2014-03-30 22:29:16 2014-03-31 03:29:16 GMT time \| 2014-03-30 22:29:16 2014-03-30 22:29:16 Time zone adjusted time \| 2014-03-30 22:29:16 Time difference to server time: 2 seconds. \| 2014-03-30 22:29:16 Program path: C:\SierraChart\ \| 2014-03-30 22:29:16 Data Files path: C:\SierraChart\Data\ \| 2014-03-30 22:29:16 OS Version Number: 6.1 \| 2014-03-30 22:29:16 Checking for new symbol settings for cts \| 2014-03-30 22:29:16 Symbol settings are up-to-date for cts \| 2014-03-30 22:29:16 CTS T4 - Sending security definition request for symbol ES.20140600.CME_Eq \| 2014-03-30 22:29:39 Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 \| 2014-03-30 22:29:39 CTS T4: Received matching security definition for symbol ES.20140600.CME_Eq. Subscribing to data. \| 2014-03-30 22:29:39 The network socket is connected. \| 2014-03-30 22:29:39 Starting SSL connection on the socket. \| 2014-03-30 22:29:39 CTS T4: Received 5 security definitions for underlying symbol ES \| 2014-03-30 22:29:39 SSL socket is connected. \| 2014-03-30 22:29:39 CTS FIX Historical Data: Sending the Logon message. \| 2014-03-30 22:29:39 Requesting market depth updates for: ES.20140600.CME_Eq if supported. \| 2014-03-30 22:29:40 CTS FIX: Received Account List collateral report. \| 2014-03-30 22:29:40 CTS FIX Historical Data: Connected to Historical data server. \| 2014-03-30 22:29:40 HD Request # 2 - Requesting historical Tick data for ES.20140600.CME_Eq from 2014-03-30 00:00:00 to 2014-03-30 00:00:00 (US Central Time). \| 2014-03-30 22:29:40 HD Request # 2 - Requesting historical Tick data for ES.20140600.CME_Eq from 2014-03-31 00:00:00 to 2014-03-31 00:00:00 (US Central Time). \| 2014-03-30 22:29:40 CTS T4 - Sending security definition request for symbol ES.20140900.CME_Eq \| 2014-03-30 22:29:40 CTS T4: Received matching security definition for symbol ES.20140900.CME_Eq. Subscribing to data. \| 2014-03-30 22:29:40 CTS T4: Received 4 security definitions for underlying symbol ES \| 2014-03-30 22:29:40 HD Request # 2 - Receiving Intraday data for ES.20140600.CME_Eq starting at 2014-03-30 17:00:00 \| 2014-03-30 22:29:41 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-03-30 22:26:02 \| 2014-03-30 22:29:41 HD Request # 2 - Requesting historical Tick data for ES.20140600.CME_Eq from 2014-04-01 00:00:00 to 2014-04-01 00:00:00 (US Central Time). \| 2014-03-30 22:29:41 HD Request # 2 - Received 10608 records from 2014-03-30 17:00:00 to 2014-03-30 22:29:27 (5.5 hours) and wrote 92 records for ES.20140600.CME_Eq \| 2014-03-30 22:29:41 HD Request # 2 - Intraday download COMPLETE for ES.20140600.CME_Eq \| 2014-03-30 22:29:41 Real-time Intraday chart data file updates started for ES.20140600.CME_Eq \| 2014-03-30 22:29:41 Socket closed. No error. \| 2014-03-30 22:30:41 SSL shutdown indicates not able to send 'close notify'. \| 2014-03-30 22:30:41 The SSL socket was shut down. \| 2014-03-30 22:30:41 The SSL socket object has been freed. SSL state is now disconnected. \| 2014-03-30 22:30:41 Socket has been shutdown and closed. \| 2014-03-30 22:30:41 CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. \| 2014-03-30 22:30:41 CTS FIX Historical Data: Disconnected. \| 2014-03-30 22:30:41

[2014-03-31 03:39:48] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Socket closed. No error. \| 2014-03-30 22:30:41 SSL shutdown indicates not able to send 'close notify'. \| 2014-03-30 22:30:41 The SSL socket was shut down. \| 2014-03-30 22:30:41 The SSL socket object has been freed. SSL state is now disconnected. \| 2014-03-30 22:30:41 Socket has been shutdown and closed. \| 2014-03-30 22:30:41 CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. \| 2014-03-30 22:30:41 CTS FIX Historical Data: Disconnected. \| 2014-03-30 22:30:41 Disregard this. It is normal and expected. We will prevent the Message Log opening when a FIX connection is closed without a logout message received. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-31 04:30:07] #8 [Go To First Post]
User53765 - Posts: 66
Hi Sierra Support, Apologize for all the questions but need to ask if in the future I intend to receive the Sierra real time data feed and suppose its with a CTS live account then does the Sierra data automatically override the CTS data feed. In other words what im trying to determine is if order accuracy, speed of orders sent and speed of data will it be purely on the Sierra real time data side with no effect coming from CTS servers? I guess another way of putting it is the Sierra real time data feed an independent stand alone data source that has no connection to CTS whatsoever and will be functioning within its own capacity for every facet of trade from sending orders up to receiving data? And can you please comment what would using no trading account look like in the future with Sierra real time data and when is it expected to be available without trading account as per recent updated news?

[2014-03-31 04:51:11] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
does the Sierra data automatically override the CTS data feed. Yes it does for the particular exchanges that you have subscribed to. The Sierra Chart data feed does not affect order accuracy or speed of orders. It does affect the speed of the data and you will notice that the data feed is very fast and complete. The Sierra Chart Exchange Data feed is an independent data source with no connection to CTS. You still will use CTS for orders. In the case of the CME markets, you will need a trading account. We have no plans to offer support for CME data without a trading account. That was decided against a couple of months ago. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-31 04:52:05

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